Car Park Patroller

Date: 23 May 2024

Location: London Stansted Airport, GB

Company: MAG

Summary Car Park Patroller
Landside Operations
London Stansted Airport
Permanent Contract
Shift based role - average 40 hours per week, 4 on 4 off roster with flexi
£25,253 rising to £27,962 after a successful 3 months qualifying period. Plus 17.5% shift allowance Why MAG? Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.
Benefits can include:

• 6% company contribution pension
• 24 days holiday plus bank holidays
• Free parking
• Discounted public transport
• Huge range of company discounts via company portal

The role The is a varied role that works across our landside estate. As a Patroller you will be working with multiple internal teams as well as liaising with external parties including blue light and recovery services. Our Patrollers report to the Control Room Manager and the principal accountabilities include:

• Provide general assistance to customers, including direction to customers of Car Parks open zones. Monitoring the capacity of car parks, space count and undertake zone management. Update capacity figures.
• Conduct car park patrols as required and patrols of the Express Set Down (ESD) and escalation of security concerns in line with unattended article policy and abandoned vehicle management. Escalate any concerns on the road network including Road Traffic Collisions (RTCs)
• Daily fleet checks, upkeep and reporting on any faults.
• Operate the car park barrier system, including use of control room equipment including checking faults status, cash levels and updating capacities of each car park.
• To provide first response in emergency evacuations (Fire & Evac) including undertaking the role of coordinator and fire response in the first instance specific to Multi Storey Car Park (MSCP) (Fire responder training provided).
• Provide first response to environmental spillages in car parks and escalate to Airport operational teams.
• Administration for the smooth running of the Car Parks operation, including but not limited to carrying out H&S reporting and testing of help and refuge points, zone counts, Operational Planning Diary, fault & asset status, unattended vehicles/articles and completion of ESD patrols.
• Monitor the operation of automatic entry/exit barriers and Pay On Foot (POF) equipment, complete first line maintenance and escalate unresolved faults through the fault management process with internal and external stakeholders.
• Undertake other duties as required

What will make you successful in the role? We are looking for a people focused person, who can demonstrate their dedication to excellent customer service coupled with the ability to embrace a fast paced working environment. Additional key skills and experience are listed below:

• Previous experience of working in a customer service role

• Must hold a full UK licence (Essential)
• Excellent verbal and numerical skills
• Organisational skills
• Ability to multi-task
• IT Literate (Tablets, handheld devices)
• Team working experience
• Experience of working under pressure in a fast-paced environment
• Problem solving ability

Equal Opportunities & Reasonable Adjustments
At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.
We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
You can contact the team by emailing HR.Recruitment@MAGAirports.com
Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity