Patient Care Coordinator Full-Time | Vireo Health

Who we are

Here at Vireo Health, Inc. (“Vireo”) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales & Marketing, we are hiring people who share our vision and passion for improving people’s lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you!

What you will do

We are currently seeking an energetic and flexible Patient Care Coordinator Full-Time to join our growing talented team! The Patient Care Coordinator will be customer facing having the opportunity to interact with qualified medical cannabis patients around the state of New York. This position reports directly to the Director of Patient Services.

Highlighted Responsibilities

• Completes dispensary operational requirements by maintaining an organized workflow
• Maintains vigilance for patient medication safety
• Assists patients and families through the dispensary process
• Provides information by answering questions and requests of health care professionals and patients
• Complies with state law and regulations
• Participates in record-keeping and reporting necessary for State compliance
• Adheres to infection-control standards such as hand washing
• Maintains safe and clean working environment by complying with procedures, rules, and regulations
• Contributes to team effort by accomplishing related results as needed
• Protects patient safety regarding cannabis medication use
• Help patients determine the best treatment course under the supervision of a registered pharmacist
• Provides exceptional customer service to medical cannabis patients
• Maintains cash register and accountability for assigned drawer
• Completes opening/closing procedures
• Utilizes computer systems appropriately for daily operations
• Receives incoming orders, shipments, and deliveries
• Schedules appointments, assists with refilling orders and creating new patient orders/sales
• Utilizes different software applications to set up patient appointments, refills, and home deliveries
• Responds to all patient inquiries via phone, email or other methods of communication as assigned.
• Performs dispensary maintenance/cleaning duties as assigned.
• Attends staff meetings, continuing education, training, etc. as directed

Preferred Qualifications

• Preferred experience in both clinical and retail settings
• Demonstrated experience and impeccable interpersonal skills involved in the service industry and able to apply these to a patient population with debilitating illness
• Experience in record keeping preferred
• Experience as a receptionist or office manager is preferred.
• Must be at least 21 years of age.

Qualifications

• Maintains and safeguards entrusted confidential information
• Must complete this required course prior to beginning
• Ability to communicate effectively with patients, families, and co-workers
• Ability to meet assigned deadlines
• Ability to establish and maintain effective working relationships
• Ability to function independently
• Punctuality and responsible time management skills
• Ability to understand, support, and implement organizational policies/procedures, along with government regulations
• Perform other duties as assigned by Management
• Maintains professional relationships with patients and co-workers
• Ability to perform job duties effectively when under stress
• Ability to multi-task when needed
• Ability to accept constructive feedback and grow with position/company
• Analyzing information and implementing quality control
• Applies good judgment
• Attention to Detail
• Must be willing to work weekends
• $18.50/hr

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com

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