• Home
  • Job
  • Customer Service Rep 1 (Medical Self Pay)

Customer Service Rep 1 (Medical Self Pay)

Savista | Remote | US

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Savista with the position of Customer Service Rep 1 (Medical Self Pay) - Savista which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Rep 1 (Medical Self Pay) - Savista below matches your qualifications. Good Luck: D

...

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). The Customer Service Representative resolves customer accounts by negotiating payment plans with customers while meeting or exceeding performance and quality objectives. Responsibilites:
  • Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the Savista database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.
  • Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
  • Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
  • Perform routine tasks or repetitious tasks with care and attention
  • Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner
  • Other duties as assigned or requested by Supervisory or Managerial personnel such as acting as back up in other departments.
  • Supports Savistas Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices. This includes: becoming familiar with Savista’s Code of Ethics, attending training as required, notifying management or Savista’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Requirements:
  • High school diploma or GED.
  • 1+ years of experience in healthcare customer service or a healthcare certification or degree.
  • 6+ months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
  • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
  • Experience with customer interactions that require live, accurate documentation of the encounter.
  • Demonstrated ability to meet performance objectives.
  • Demonstrated ability to navigate Internet Explorer and Microsoft Office.
  • Demonstrated experience communicating effectively with a customer and simplifying complex information.
  • Experience working with customer support including issue resolution management.
  • Must be able to pass a pre-employment background and drug screen.
  • Must be available to work second shift between the hours of 10 AM ET and 9 PM ET.
Preferred Skills:
  • Experience with performance metrics and goals.
  • Experience with dual monitoring systems.
  • Experience with utilizing a dialer system.
  • Experience in a performance-based commission structure.
  • Experience reviewing EOBs.
  • Experience entering demographic and insurance information.
Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The hourly range for this role up to $15.00 to $18.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice

Information :

  • Company : Savista
  • Position : Customer Service Rep 1 (Medical Self Pay)
  • Location : Remote
  • Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Rep 1 (Medical Self Pay) job info - Savista Remote above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Rep 1 (Medical Self Pay) job info - Savista Remote in 22-01-2025 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com

Post Date : 22-01-2025

Recomendations Jobs