Customer Support Specialist, Executive Community Relations (ECR)

Uber | Chicago, IL | US

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Think outside of the box to develop creative support solutions that best serve the customer and Uber. The Executive Community Relations (ECR) team provides…...

About the Role

The Executive Community Relations (ECR) team provides white-glove, full-resolution support to users whose influence is critical to Ubers success. These users include high-visibility community members, Ubers employees and Executive Leadership Team, and customers with uniquely sensitive issues that require additional care. ECR specialists are skillful communicators who can tactfully tailor their messages to suit diverse audiences and support platforms including phone, email, and chat. In addition to resolving customer issues, ECR specialists analyze case details and provide insights and recommendations to key stakeholders.

What the Candidate Will Need / Bonus Points - What the Candidate Will Do -
  • Provide unparalleled customer support experiences and resolutions for Uber employees, executive leadership, and key community influencers
  • Own support processes that are often highly complex, urgent, and sensitive
  • Mitigate legal and media risk by providing seamless support for users whose experiences could impact Ubers public narrative
  • Send timely status updates, case reports, and process-improvement proposals to internal stakeholders on a consistent basis
  • Maintain relationships and build trust with key business partners including Operations, Communications, Community Operations, Legal, Media, and members of Ubers Executive Leadership Team
  • Navigate multiple knowledge bases (KBs) and contact management systems in order to resolve diverse and nuanced issue types across lines of business
  • Think outside of the box to develop creative support solutions that best serve the customer and Uber
- Basic Qualifications -
  • Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
  • Strong written and verbal communication skills - You are an effective communicator and listener, and youre comfortable expressing ideas and opinions to varied audiences
  • Excellent interpersonal skills - You establish trust and effective working relationships with internal and external stakeholders
  • Strategic problem solving - You can leverage multiple resources to inform and support critical decisions
  • Desire to learn - Youre a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
  • High flexibility - When the only constant is change, youre ready to roll with the punches while remaining customer-centric and driving resolutions
- Preferred Qualifications -
You have experience in executive communications


    For Chicago, IL-based roles: The base hourly rate amount for this role is USD$28.50 per hour. You will be eligible to participate in Ubers bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

    Information :

    • Company : Uber
    • Position : Customer Support Specialist, Executive Community Relations (ECR)
    • Location : Chicago, IL
    • Country : US

    How to Submit an Application:

    After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Specialist, Executive Community Relations (ECR) job info - Uber Chicago, IL above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Specialist, Executive Community Relations (ECR) job info - Uber Chicago, IL in 21-01-2025 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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    Post Date : 21-01-2025