Outside Property Claim Representative Trainee | The Travelers Companies, Inc.

Who Are We? Taking care of our customers, ourmunities and each other. That’s the Travelers Promise. By honoring thismitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range proed for this position is a natione market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope,plexity and location of the role; the skills, education, training, credentials and experience of the canate; and other conditions of employment. As part of ourprehensivepensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $48,500.00 - $80,000.00 Target Openings 1 What Is the Opportunity? This is an entry level position that requires satisfactorypletion of required training to advance to Claim Professional, Oute Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value andplexity. Proes quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining fullpliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires thepletion of an online pre-employment assessment. Further information regarding the assessment including an amodation process, if needed, will be proed at such time as your canacy is deemed appropriate for further coneration. This position is based 100% remotely and may include abination of mobile work and/or work from your primary reence. Territory - Western IL suburbs - Glen Ellyn, Geneva and Bartlett. What Will You Do?

• Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
• The on the job training includes practice and execution of the following core assignments:
• Handles 1st party property claims of moderate severity andplexity as assigned.
• Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/orputer assisted estimates.
• Broad scale use of innovative technologies.
• Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate.
• Establishes timely and accurate claim and expense reserves.
• Determines appropriate settlement amount based on independent judgment,puter assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate vaation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
• Negotiates and conveys claim settlements within authority limits.
• Writes denial letters, Reservation of Rights and otherplex correspondence.
• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
• Meets all quality standards and expectations in accordance with the Knowledge Ges.
• Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
• Manages file inventory to ensure timely resolution of cases.
• Handles files inpliance with state regulations, where applicable.
• Proes excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
• Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
• Identifies and refers claims with Major Case Unit exposure to the manager.
• Performs administrative functions such as expense accounts, time off reporting, etc. as required.
• Proes multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
• May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
• Must secure and maintainpany credit card required.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required toply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.
• This position requires the indiual to access and inspect all areas of a dwelling or structure which is physically demanding including walk on roofs, and enter tight spaces (such as attic staircases, entries, crawl spaces, etc.) The indiual must be able to carry, set up and safely climb a ladder with a Type IA rating Extra Heavy Capacity with a working load of 300 LB/136KG, weighing approximately 38 to 49 pounds. While specific territory or day-to-day responsibilities may not require an indiual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position
• Perform other duties as assigned.

What Will Our Ideal Canate Have?

• Bachelor’s Degree preferred or a minimum of two years of work OR customer service related experience preferred.
• Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic
• Verbal and writtenmunication skills –Intermediate
• Attention to detail ensuring accuracy - Basic
• Ability to work in a high volume, fast paced environment managing multiple priorities - Basic
• Analytical Thinking – Basic
• Judgment/ Decision Making – Basic
• Va passport preferred.

What is a Must Have?

• High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree required.
• Va driver s license - required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• P Time Off: Start your career at Travelers with a minimum of 20 days P Time Off annually, plus nine ppany Hoays.
• Wellness Program: The Travelers wellness program isprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program proes access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deepmitment to themunities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
• Bilingual canates encouraged to apply.

Employment Practices Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers andmunities we serve. We aremitted to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. If you are a canate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about ourprehensive benefit programs please visit http://careers.travelers/life-at-travelers/benefits/ .