Customer Service Representative (Remote Opportunity) | Nestlé Health Science

Customer Service Representative (Remote Opportunity)

As a leader in the science of nutrition, Nestlé Health Science believes in empowering healthier lives for patients and consumers through a rich product portfolio featuring top brands such as Garden of Life®, Nature’s Bounty®, Vital Proteins®, Nuun®, Persona Nutrition®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more, as well as through Aimmune Therapeutics, a biopharmaceuticalpany developing therapies to prevent, manage and treat food, GI and metabolic-related diseases. Our team members are challenged to make a genuine impact and play an integral role in driving the business forward. We embrace a dynamic culture that always puts the consumer first, and where ownership, accountability and agility are celebrated at every level. To help our people thrive, we offer expansive career growth potential, the opportunity to work alonge and learn from talented colleagues with diverse backgrounds and skill sets, and a range of best-in-class benefits. We have more than 11,000 employees around the world, and products available in over 140 countries. This position is not eligible for Visa Sponsorship. Job Description: The Customer Service Representative will be responsible for answering inbound phone calls, managing direct consumer orders, responding to emails from customers and answering all product and retail questions the customers may have supporting our Vital Proteins brand. You will be the subject matter expert for ourpany and have all the customer answers at your fingertips! This is a remote-based opportunity and this role works Monday through Fay (hours may vary). Responsibilities:

• Answers all inbound phone calls, emails and inquires.
• Ability to address customer issues and resolve concerns.
• A subject matter expert for everything Vital Proteins and our products.
• Familiarizing and educating others about the Vital Proteins lifestyle and brand.
• Maintaining, updating, tracking and ordering systems to include pertinent data and information.
• Partnering with the Warehouse Facility to confirm orders or stock levels as needed andmunicating with customer’s regarding the estimated delivery date.

Requirements:

• High School Diploma or GED required; Bachelor’s degree preferred.
• 1+ years of working in a Customer Service or customer-facing role required, preferably in a Contact Center environment.
• Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) required.
• Must possess excellentmunication (oral and written), active listening, organizational and customer service skills.
• Willing and able to work under pressure to meet tight deadlines with minimal supervision.
• Must befortable with being able to work remotely and must be agile.
• Must have full availability Monday through Fay (mornings/afternoons/evenings).
• Must have the ability to read, write and speak English. Demonstrated fluency in a 2nd language such as Spanish is a plus.

The approximate pay range for this position is $35,000 to $45,000. Please note that the pay range proed is a good faith estimate for the position at the time of posting. Finalpensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location. Nestle Offers performance-based incentives and apetitive total rewards package, which includes a 401(K) with apany match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs) Requisition ID: 265128 It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you re at the forefront of our minds as we recruit top talent to join Nestlé. The skills you ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with ourmitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by indiuals with disabilities. Nestlé seeks such skilled and qualified indiuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive coneration for employment without regard to race, ethnicity, color, gender, genderentity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, gic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we wee you to inform us conentially if you may require any special amodations in order to participate fully in our recruitment experience. Contact us at amodations@nestle or please dial 711 and proe this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship. Chicago, IL, US, 60607