Analyst - Sales Operations

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Natures Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Position Summary: This Analyst role in Customer Memberships supports the Medical Nutrition business by

• Collaborating with Finance and Chargebacks to ensure proper linking of customers with purchases not yet linked to a contract in our system.
• Evaluating customer eligibility to access contracts and GPO tiers, and determining the need for contract linking modifications.
• Communicating customers contract eligibility with distributor partners.

This will be accomplished by acquiring and analyzing large customer data sets, cross-functional problem solving and applying a high level of attention to detail. The Customer Memberships Analyst acts a change agent with a focus on improving Customer Memberships and organizational processes. Success in this role requires robust collaboration with internal business partners such as National Accounts, Distribution, Sales, Data Management, Chargebacks & Finance, and Sales Support.

• Evaluate customer eligibility for contracts and determine contract linking modifications accordingly
• Working in close collaboration with Chargebacks team to assure correct contracts are used for chargeback purposes
• Authorizes customers for contracts for distributor chargebacks
• Informs distributors of customer contract eligibility
• Addresses distributor inquiries about customer contract eligibility
• Assures customers are accurately linked to appropriate contracts using various sources of data such as reports, spreadsheets, linking forms, memberships list, etc. Utilizes SAP, Vistex and BI Launch Pad for linking processes
• Updates Vistex for accurate customer linking of key contract attributes
• Analyze large amounts of raw data (ie., customer spreadsheets and rosters) for contract linking/unlinking/relinking. Seeks additional data points as needed to resolve linking issues.
• Resolves difficult problems through prioritization, internal and external collaboration
• Offers additional perspective to internal processes and projects based on experience and knowledge
• Assures departmental and/or cross-functional collaboration on processes that improve membership function efficiencies.
• Uses knowledge of departmental and business objectives, strategies, and needs to identify opportunities that can help achieve desired results.
• Collaborates within own team to assure process change buy in and awareness
• Guides Sales Team members on Operations procedures and processes
• Recommends enhancements to job area processes to resolve issues and improve effectiveness. Through various reports and routine requests, monitors, researches and detects patterns of errant linking. Implements strategies to reduce future risk
• Draws on prior experience, analysis skills and knowledge of other parts of the organization to solve problems
• When faced with difficult problems, proactively resolves through prioritization, internal and external collaboration
• Identifies gaps in data needs and connects with National Accounts and Sales teams to close gaps to assure accurate linking
• Communicates with sales teams on linking status
• Assists internal team on special projects
• Trains and guides new Customer Memberships employees.
• Supports work of other team members when on leave/PTO, etc. as needed

• University Degree (BA/BS)
• Related work experience
• Works effectively in a diverse, cross-functional environment
• Proactively drives process improvement
• Works independently, with little to no direction
• Highly detail oriented
• Self-motivated, works quickly and efficiently on multiple tasks
• Proficient in Microsoft Word and Excel
• Strong verbal and written communication skills

• Experience in Corporate Operations
• Experience in Healthcare / Pharmaceuticals
• Working knowledge of Vistex, SAP, GDSN, BW Reporting, EDI, CRM
• Proficient in Microsoft Outlook, Teams and Power Point

Requisition ID:336117

The approximate pay range for this position is $70,000.00 to $80,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com).

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, youre at the forefront of our minds as we recruit top talent to join Nestlé. The skills youve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where youll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship.

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