Junior Renewal Analyst

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.

Job Title: Junior Renewal Analyst

Location: Atlanta (Hybrid) or Remote

Reports to: VP, Business Development Operations - Federal

Job Summary

The Renewal Analyst will report to the Director of Sales Operations and work cross-functionally with stakeholders to manage the administrative process of renewing client subscriptions. The analyst will track and manage renewal opportunities, create quotes, and work with clients procurement departments to receive purchase orders as a part of the renewal process. The Renewal Analyst will call and email clients to ultimately secure the renewal.

This individual is meticulous and detail oriented, has excellent organizational skills and is a team player. This is a critical role on our team, allowing our sales team to remain focused on the least automatable and most valuable parts of our business - working with our clients.

Our ideal candidate enjoys working with a diverse team and values efficiency as well as building effective professional relationships with colleagues.

Reports to: Director of Sales Operations

Responsibilities

In your role as a Renewal Analyst, you will

• Be responsible for initiating renewals, generate quotes, navigate internal approvals, and process purchase orders.

• Support the sales teams in maintaining data integrity in our CRM system.

• Be able to speak with clients in a professional manner.

• Escalate concerns promptly and coordinate with internal teams to ensure timely renewals.

• Execute on a high volume of tasks methodically.

• Perform other duties as assigned.

Skills and Qualifications:

• Superior attention to detail.

• 2+ years of experience in order processing.

• 2+ years of experience in accounting, operations, or other back-office roles preferred.

• Excellent communication skills both written and verbal.

• Proficiency in data entry, Excel and Salesforce

• A verifiable track record of working with multiple stakeholders

• Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

• Bachelors Degree preferred.

Additional Information:

This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification.

This position requires access to information that is controlled by the Export Administration Regulations ("EAR"). A candidate must qualify as a "U.S. Person" or be otherwise eligible to access EAR covered materials through an EAR exception or license. A "U.S. Person" as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee."

Candidates may be required to undergo an SF-85 background check for certain government-related projects.

As the Company is a partner with the United States government, this position may require access to sensitive government information. Accordingly, candidates must be capable of passing an SF-85 background check and obtaining public trust clearance if required.

EEO Statement

Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.

Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position youre applying for or interested in.

Affirmative Action: Juvares Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.