Part-Time Patient Access Representative - Night Shift / SLU Hospital (SSM) - Saint Louis, MO | Optum

$3,000 Sign On Bonus For External Canates

Optum is a global organization that delivers care, ed by technology to help millions of people live healthier lives. The work you do with our team will directly improve health oues by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture ged by diversity and inclusion, talented peers,prehensive benefits and career development opportunities. Come make an impact on themunities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for proing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment

This position is part-time. Employees are required to have flexibility to work three, 8-hour shift schedules between the hours of 8:30pm - 4:30am. It may be necessary, given the business need, to work every other weekend and rotating hoays. Our office is located at 1201 South Grand Blvd Saint Louis, MO 63104.

Primary Responsibilities:

• Communicates directly with patients and / or families either in person or on the phone toplete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Utilizesputer systems to enter access or verify patient data in real - time ensuring accuracy andpleteness of information
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
• Responsible for collecting data directly from patients and referring proer offices to confirm and create scheduled appointments for patient services prior to hospital discharge
• Responds to patient and caregivers inquiries related to routine and sensitive topics always in apassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as proe development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent experience
• 1+ years of Customer Service experience such as hospital, office setting, customer service setting, or phone support
• 1+ years ofputer experience
• Ability to work three, 8-hour shift schedules between the hours of 8:30pm - 4:30am, including the flexibility to work every other weekend and rotating hoays based on business need

Preferred Qualifications:

• Experience with Microsoft Office products
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Experience in insurance reimbursement and financial verification
• Ability to perform basic mathematics for financial payments
• Experience in requesting and processing financial payments

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people s lives. This is where it s happening. This is where you ll help solve the problems that have never been solved. We re freeing information so it can be used safely and securely wherever it s needed. We re creating the very besteas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

**PLEASE NOTE** The sign on bonus is only available to external canates. Canates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (Internal Canates) are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and ie–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower ies. We aremitted to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health oues — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive coneration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, genderentity or expression, marital status, gic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Canates are required to pass a drug test before beginning employment.

#RPO #RED