Scheduling Coordinator

At Advocate Construction, were not just builders; were the guardians of dreams and champions of the communities where we live and work. Here, passion meets profession, and potential finds its wings. We offer growth opportunities, life-changing benefits, and an award-winning workplace culture. Its not just about the highs of success; its about the journey, paved with empowerment, celebrating every voice, and reverberating through the impact we make within our walls and throughout the communities where we live and serve.

People are the heart and soul of everything we do, and we believe theres no better investment than in them; both professionally and personally.

Are you looking to make an impact and have a fulfilling career and company culture? Then consider joining our construction team as a Scheduling Coordinator.

In this position, you will:

• Serve as the primary point of contact for scheduling and rescheduling all aspects of the project, including roofing, siding, gutters, and miscellaneous tasks.

• Collaborate closely with homeowners to review and confirm all project documentation, including the scope of work and color selections.

• Provide clear and concise build day instructions to homeowners, ensuring they are well-informed and prepared for the construction process.

• Meticulously document all project-related information within the CRM and Slack platforms, maintaining accurate and up-to-date records.

• Fosters effective communication and collaboration within the team, ensuring everyone is aligned and informed throughout the project.

Requirements:

• Proven experience in a customer service role or similar role with customer-facing experience

• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.

• Strong interpersonal skills and the ability to build rapport with customers

• Ability to handle difficult situations with patience and empathy.

• Technologically savvy with the ability to learn CRM software as well as other tools required for the role

• Strong problem-solving skills and the ability to think quickly on your feet.

• Ability to work independently and as part of a team in a fast-paced environment

• Ability work 8 - 5 am CST

Benefits:

• Comprehensive medical, dental, vision, life, short and long-term disability, flexible spending, and health savings account options.

• 401(k) retirement plan with a generous company match

• Employee assistance program

• Paid time off

• Paid holidays

• Monthly stipend for cell phone and internet communication expenses

• Opportunities for continuing training, team-building events and trips, and monthly social outings

Advocate Construction is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.