Part-Time Customer Service Representative | AdvaCare Systems

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Answer phones in a friendly, professional, customer-centric manner. Strong attention to detail and ability to multitask across multiple web-based order entry platforms. Ability to compose clear, concise messages via email and instant message. Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.......

For over twenty-five years, AdvaCare Systems has been a leading proer of Durable Medical Equipment to hospice organizations and skilled-nursing facilities throughout the west. Our mission is to be the premier, oue-driven DME proer in the west. We will achieve this mission by proing the best products and services, through a dedicated staff of knowledgeable, caring indiuals who understand the emotional impact of care, and aremitted to proing end-of-life quality. Job Description The Customer Service Representative is a call center position responsible for being the first point of contact for all of AdvaCare’s internal and external customers. Job Duties
  • Answer phones in a friendly, professional, customer-centric manner.
  • Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice proers.
  • Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
  • Point of primary contact for all customer service related issues.
  • Create and maintain files for all hospice home patients.
Job Requirements
  • Remote work
  • Empathy, passion, and enthusiasm for helping those in need.
  • Strong attention to detail and ability to multitask across multiple web-based order entry platforms
  • Strong written and verbalmunication skills
  • Ability topose clear, concise messages via email and instant message.
  • Ability to speak clearly and articulately when working with internal and external customers on the phone.
  • Strongputer/systems skills (Microsoft Office Suite, etc)
  • Access to home office set up including the following:
  • Confirmed speed test results to ensure connection meets job requirements
  • Inte speed ratio 10/2 or higher, broadband or better
  • Latency 20ms or less (can be discussed during pre-screening)
  • Operating system Windows 10 or greater (Chromebooks, tablets, or Mac based products are notpatible)
  • At least 4 GB RAM, 5 GB free space
  • Microphone and speakers or free USB port to connect headset
  • Reliable inte connection
  • Reliable PC/laptop with the following system specs:
Further Information
  • Must be able to work Saturdays and Sundays from 08:00am - 06:30pm CST
  • Must be available for a 7 week training held on Saturdays and Sundays from 08:00 - 06:30PM
  • Training for this position will be conducted remotely and will require the applicant to acquire job proficiency via eo chat, online tutorials and knowledge checks.
  • All applicants must pass a national criminal background check in order to be conered for the position.
Key Words Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical AdvaCare Systems is an equal opportunity, at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, genderentification, sexual orientation, or national origin.

Information :

  • Company : AdvaCare Systems
  • Position : Part-Time Customer Service Representative | AdvaCare Systems
  • Location : Chicago, IL
  • Country : US

How to Submit an Application:

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Post Date : 2024-12-13