Customer Service Representative l (Second Shift) | FLEETCOR

Customer Service Representative What We Need FLEETCOR is currently looking to hire a Customer Service Representative (Second shift only) within our Fuel division. This position falls under our NAT line of business and is located in Nashville, TN. In this role, you will as a CSR, you will proe business to business (B2B) support via inbound phone calls, emails, or faxes to resolve client and cardholder requests to ensure satisfaction and retention. You will report directly to Warren Collins and regularly collaborate with teams. How We Work As a Customer Service Representative you will be expected to work in a/an office environment. FLEETCOR will set you up for success by proing:

• Assigned workspace in Nashville, TN, office
• Company-issued equipment + remote access
• Formal, hands-on training
• Monthly home inte stipend

Role Responsibilities The responsibilities of the role will include:

• Proing courteous, timely, and effective account support while working toward bing knowledgeable in advanced techniques for servicing customers on various FLEETCOR products
• Driving proer retention by offering account solutions to callers by encouraging product usage, maintaining acceptable Quality Assurance standards, developingmunication skills that will proe the highest levels of service, and demonstrating willingness to cross-train in department support areas
• Demonstrating mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service

Qualifications & Skills

• High School Education or equivalent, required
• Successful B2B experience preferred with ability to be coached, initiative, and desire to have successful career path within
• Must maintain an attendance record withinpany standards, and remain knowledgeable of new products, services, and procedures
• Excellent level of personal organization. Demonstrated, strong interpersonal skills, analytical skills, attention to detail, follow-up skills
• Excellentmunication skills, both verbal and written in order to properlymunicate our product offerings and functionality
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities
• Proficient phone andputer skills; Ability to answer and manage inbound calls, make outbound calls, and work with the other internal departments

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offeredpany-e
• Robust PTO offerings including: major hoays, vacation, sick, personal, & volunteer time
• Employee discounts with major proers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture withpany-e contests and prizes

Our Company & Purpose FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500pany with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer,munity, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. FLEETCOR is alsomitted to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Weing people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences andeas through open forums and indiual conversations; and
• Valuing each person’s unique perspectives and indiual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR or following FLEETCOR on LinkedIn. Equal Opportunity/Affirmative Action Employer FLEETCOR is an Equal Opportunity Employer. FLEETCOR proes equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, genderentity or expression, marital status, language, ancestry, gic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable amodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about ourmitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency #LI-BF1 #LI-Hyb About the Company: FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global proer of business payment solutions. We helppanies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and paymentworks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue
• 800,000 Directly Served Business Clients
• 9,700+ Employees

(as of December 31, 2021) Our payment solutions proe our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use apetitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specializedworks which create barriers to entry, have high margins, and have similar selling systems. FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growingpanies in the world as determined by Forbes and Statista
• Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovativepanies 4 years in a row!
• Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largestpanies in America, ranking #872
• S&P 500 – In 2018, FLEETCOR joined the S&P stock indexprised of the 500 leading US stocks

Our Mission Create better ways for businesses and their partners to pay their expenses Our Strategy FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets throughwork expansion and cross-sell of add-on solutions.
• Beyond Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
• Launch New Platform Business. FLEETCOR has launched its new platform business integration Expense Management & AP/Vendor Payments solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging Together we can foster true belonging. We know differenteas, perspectives and backgrounds lead to better innovation and results. We are thereforemitted to building and nurturing a culture of diversity, inclusion, and belonging by:

• Weing people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences andeas through open forums and indiual conversations; and
• Valuing each person’s unique perspectives and indiual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR. Our Values FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Aplish more together

These values ge all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to proe “a better way to pay.” Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity ofentities, thoughts, backgrounds and styles. Ourmitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of ourpany and ourmunities. We strongly believe that the quality and diversity of our workforce proe FLEETCOR with apetitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives. Equal Opportunity/Affirmative Action Employer: FLEETCOR is an Equal Opportunity Employer. FLEETCOR proes equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, genderentity or expression, marital status, language, ancestry, gic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable amodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about ourmitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.