On-Site Call Center Associate at Kings Island

Job Description:

Latest job information from Kings Island for the position of On-Site Call Center Associate. If the On-Site Call Center Associate vacancy in Mason matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Kings Island for the position of On-Site Call Center Associate below matches your qualifications.

$15.50 / hour 

*This is not a remote position. 

Age Requirements 

Applicants must be 18 years of age or older for this position.  

Joining our Call Center Team means providing the excellent guest experience to every guest, every day, every time. 

With more than 100 rides, an award-winning kids’ area, 33-acre waterpark, shows and attractions, Kings Island offers the perfect combination of world-class thrills and attractions. New in 2023, Adventure Port will feature two new family rides, enhanced theming for Adventure Express, and a new quick service restaurant. 

Some of our amazing perks and benefits: 

• Training and development programs with opportunities for advancement! 
• Programs in Food Certification, Diversity & Inclusion, and more! 
• Discounts on park food and merchandise! 
• Discounted on-site dormitory housing for associates living 30+ miles away (18+ only). 

• Answer inbound calls and respond to emails from guests regarding park information, ticketing, events, and amenities.
• Provide accurate, friendly, and timely assistance to guests with questions or concerns.
• Resolve guest issues with professionalism and empathy, ensuring a positive experience.
• Communicate park programs, policies, and accessibility services clearly and effectively.
• Document guest interactions and resolutions in our systems to maintain accurate records.
• Collaborate with team members to ensure consistent and high-quality service.

• Strong phone and email communication skills, including clear, professional etiquette.
• Ability to master multiple computer systems and navigate between applications efficiently.
• Excellent written communication for email correspondence.
• Ability to multitask in a fast-paced call center environment.
• Strong problem-solving skills, remaining patient and poised during challenging situations.
• Positive attitude and strong listening and interpersonal skills.
• Proficiency in data entry and typing; prior call center or office experience is a plus.
• Effective time management and organizational skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Job Info:

• Company: Kings Island
• Position: On-Site Call Center Associate
• Work Location: Mason
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information On-Site Call Center Associate at the office Mason above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.