Desktop Engineer Tier 1 at Addison Group

Job Description:

Latest job information from Addison Group for the position of Desktop Engineer Tier 1. If the Desktop Engineer Tier 1 vacancy in Washington matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Addison Group for the position of Desktop Engineer Tier 1 below matches your qualifications.

Job Description

Job Description

Position Title: Desktop Engineer - Tier 1

Location: Washington, DC

Assignment Type: 6 months contract

Pay Rate: $28.00 - $30.00 / Hourly

Work Schedule: Onsite, Monday - Friday

Benefits: This position may be eligible for medical, dental, vision, and 401(k).

Job Description:

Our client is undergoing a major modernization effort, including new server deployments and a full transition to Windows 11. To support this initiative, the IT department is adding several Desktop Engineer Tier 1 Technicians to handle advanced troubleshooting, device upgrades, and escalated end‑user support.

You’ll join a team of eight help desk technicians and serve as a key escalation point for more complex issues while ensuring a smooth upgrade experience for faculty, staff, and students.

Key Responsibilities

Windows 11 Upgrade & Deployment

• Perform full Windows 11 upgrade lifecycle: backup, OS deployment, validation, and post‑upgrade troubleshooting.
• Resolve escalated upgrade failures, driver issues, hardware compatibility problems, and application conflicts.
• Install and configure Microsoft 365 and CrowdStrike on devices pending upgrade.

Tier 2 Support & Troubleshooting

• Serve as an escalation point for issues beyond Tier 1 capability.
• Troubleshoot advanced Windows, hardware, network, and authentication issues.
• Support MFA enrollment, login failures, and identity‑related problems.
• Perform data extraction and migration between devices.

End‑User & Deskside Support

• Provide deskside support for faculty and staff, including hardware, printers, connectivity, and account issues.
• Document all work in the ticketing system with clear, detailed notes.
• Report daily progress and blockers to the IT Manager.

Top Technical Skills

• Strong experience with Windows 10/11 administration, upgrades, imaging, and troubleshooting.
• Hands‑on support with Microsoft 365, endpoint configuration, and user provisioning.
• Experience with MFA, identity tools, and security platforms such as CrowdStrike.
• Ability to diagnose and resolve escalated Tier 2 issues independently.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• US Citizen or Green Card holder.
• Prior Tier 2, deskside, or advanced help desk experience required.
• Strong customer service and communication skills.
• Ability to work fully onsite in Washington, DC.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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Job Info:

• Company: Addison Group
• Position: Desktop Engineer Tier 1
• Work Location: Washington
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Desktop Engineer Tier 1 at the office Washington above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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