Customer Support Specialist/Trainer

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the DocuWrx Corporation with the position of Customer Support Specialist/Trainer - DocuWrx Corporation which was opened this.

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Customer Support Specialist/Trainer

About Us

DocuWrx Corporation is a software development firm with headquarters in Clearwater, FL, with services supporting custom business solutions and SaaS-based offerings under the “TRUE” brand for the construction industry, specifically for self-performing subcontracting firms. Dedicated to their clients, DocuWrx/TRUE strives to give their customers an experience of honesty, integrity, and reliability when it comes to serving the intimate needs associated with providing end-to-end business software solutions.

Our primary product, TRUE, is a cloud-based, all-in-one ERP software solution designed for the construction industry. It is used by construction subcontractors in multiple trades all across the country.

Job Description

The Customer Support Specialist position will work to ensure new and existing clientele receive exceptional customer service throughout their experience with DocuWrx/TRUE. Complete product feature comprehension, workflow proficiency, and a positive client relationship will be necessary to foster long term customer satisfaction. This position will be 100% remote.

Responsibilities

• Handle daily service requests via help ticket system to provide timely responses to customers and ensure team keeps pace with incoming service request volume.
• Train new and existing customers on the TRUE product suite through phone calls, email, live chat and screen-sharing sessions to ensure customer success while using the software.
• Work with customers to identify and replicate errors and defects through a variety of means to ensure resolution.
• Lead onboarding processes for new clientele and provide end-to-end client support to ensure implementation occurs smoothly.
• Identify needed custom features for clients and work with the development team to ensure correct results.
• Potentially go onsite for in-person training sessions with new clientele.
• Coordinate and host routine training webinars to userbase.
• Maintain accurate customer data within internal CRM.
• Conduct periodic client outreach offering training or Q&A sessions.
• Provide excellent customer service through a friendly yet empathetic tone, proactive, timely, and professional responses to maintain high satisfaction.
• Exemplify excellent written and spoken grammatical proficiency, and email etiquette, in order to promptly, and professionally, communicate to clientele.

Requirements

• Associate Degree or equivalent experience.
• Experience using general software, preferably CRM and/or ERP systems.
• Experience working from home/remote, with a dedicated work space.
• Consistently portray a positive attitude throughout all client communications.
• Must possess strong writing skills.
• Eager to tackle problems and find solutions to ensure client satisfaction.
• Ability to communicate complex technical details to a non-technical audience.
• Demonstrated ability to work in a collaborative, team-based environment.
• Ability to work independently, quickly assess issues, prioritize tasks, and adapt to changing circumstances and information.
• Highly motivated, passionate, and creative team player committed to the firms success.

Preferred

• Bachelors Degree or equivalent experience.
• Minimum of 1 year of related work experience, providing customer support and training on SaaS-based software products.
• Knowledge of commercial construction workflows and business practices.
• Knowledge of back office and general accounting workflows.
• Knowledge in SaaS-based cloud database software.
• Experience in FileMaker, WordPress, Excel, QuickBooks.

Summary

• Employment Type: Full-Time
• Location: Remote
• Industry: IT
• Required Travel: No
• Manages Others: No

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work Location: Remote

Information :

• Company : DocuWrx Corporation
• Position : Customer Support Specialist/Trainer
• Location : Remote
• Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Specialist/Trainer job info - DocuWrx Corporation Remote above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Specialist/Trainer job info - DocuWrx Corporation Remote in 2025-03-15 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.