Training Specialist, Client Services

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Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

The Training Specialist is responsible for developing learning and development strategies for the IRB Client Services Team members in Global Review Services. The Training Specialist is responsible for the onboarding of new hires, training and mentoring of new hires, and providing ongoing training needs for the Client Service Coordinators. Training is provided in a manner that will ensure operational quality, efficiency, and training needs are met for all of Client Services.

Job Duties & Responsibilities

• Develops curriculum, training plans, and timelines for:
  • Onboarding of new hires
  • Continuing Education for Client Services staff
  • Tracks progress, milestones, obstacles, and completion dates; communicates with staffs direct report
  • Commencement of new training topics/ training program completion
• Determines appropriate reassignments for trainees based on current training topic, team workload, and complexity level
• Serves as primary training liaison for India and other international operations group training
• Acts as secondary Mentorship contact and CIRBI development liaison
• Assists in the Interview process for Client Service Coordinators and other staff to ensure technical understanding and ability to thrive in the training program
• Demonstrates CIRBI expertise and maintains understanding of IRB regulations, internal policies, customer requirements
• Collaborates across departments to provide individual training support and determine best practices for competency improvement
• Creates, updates, and maintains training documentation including manuals, diagrams, PowerPoints, and supporting materials
• Facilitates lunch and learns and other training presentations
• Conducts web-based training activities and stays current on new CIRBI features and version changes
• Contributes to process improvement initiatives for training group processes
• Maintains understanding of clinical research industry and best practices
• Demonstrates responsiveness and urgency in employee interactions

Location This role is open to candidates working remotely in the United States.

Basic Qualifications

• Highschool diploma
• Fluency with Advarra Client Services processes and standards
• Proficient experience with CIRBI
• Experience conducting training for individuals and groups in various levels of development
• Experience conducting training for software or other technical tools

Preferred Qualifications

• Bachelors degree preferred; equivalent relevant work experience may be considered in lieu of educational requirement
• 5 or more years of experience with Advarra Client Services processes

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

Pay Transparency Statement

The base salary range for this role is $72,400 - $123,100. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Information :

• Company : Advarra, Inc.
• Position : Training Specialist, Client Services
• Location : Remote
• Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Training Specialist, Client Services job info - Advarra, Inc. Remote above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Training Specialist, Client Services job info - Advarra, Inc. Remote in 2025-03-15 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.