Patient Access/Registration Specialist (Full-time)

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About PSMC: Pagosa Springs Medical Center has an attractive facility in a scenic town. PSMC is an independent, patient-centered facility, which opened its doors in 2008. The medical center operates both a hospital and an outpatient rural health clinic. PSMC is licensed for 11 inpatient beds and has board certified physicians caring for patients via our level IV trauma center. PSMC offers a range of specialty services including orthopedics, general surgery, pulmonology, oncology, infusion cardiology, and neurology. PSMC has an on-site lab and diagnostic imaging including MRI, CT, ultrasound, x-ray, and mammography together with an on-site radiologist and access to Colorados largest team of tele-radiologists. Our outpatient clinic is attached to the hospital and has 32 exam rooms for primary care services, behavioral health, and our specialty clinic services. Our Medical Wellness Building offers physical therapy and pain management. PSMC offers a 24/7 emergency department, EMS/ambulance, and inpatient ward. We foster a collaborative, team-oriented work environment and uphold our core values of Wholeness, Integrity, Stewardship, Excellence, and Respect (W-I-S-E-R). We are currently seeking a dedicated and detail-oriented Patient Access/Registration Specialist to join our team. In this role, you will serve as the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment at our facility. Your responsibilities will include registering patients accurately and efficiently, verifying insurance information, collecting co-pays, and providing exceptional customer service throughout the registration process. As an essential member of our healthcare team, you will support the delivery of high-quality care by ensuring that patient information is correctly recorded and that all front-end administrative tasks are completed in compliance with hospital protocols and privacy standards. This role requires excellent communication skills, attention to detail, the ability to multitask in a fast-paced environment, and a strong commitment to patient satisfaction and confidentiality. About Our Community Pagosa Springs is not only a wonderful place to work, but also a wonderful place to live. Pagosans are warm and friendly people, proud of their community and proud of their medical center. The Pagosa Springs area boasts great public schools in addition to a variety of alternative education options. The region offers numerous recreational opportunities. Wolf Creek ski area is just 24 miles away and is surrounded by trails for snowshoeing, cross-country skiing, and snowmobiling. Hiking, biking, ATV riding, hunting, boating, fly-fishing, and kayaking opportunities abound in the warmer months. Pagosa Springs is home to the worlds deepest geothermal hot spring and is located one hour east of Durango, CO and a short drive north of the New Mexico state line. Position Overview: The Patient Access / Registration Specialist provides administrative support. The Specialist will courteously greet all patients, in person and on the phone, in a timely manner. The Specialist is responsible for the accurate and efficient entering of patient information into the Electronic Health Record through the Registration Conversation. The Specialist will enter, update, and/or verify patient demographics, insurance and co-payments for every encounter. The employee is responsible for verifying insurance eligibility. The Specialist is also responsible for collecting and posting insurance co-payments and patient payments. The Specialist, if assigned to the Emergency Department, must work in conjunction with the ED team in order to expedite patient care to improve patient outcomes. When regularly assigned to the ED, the Patient Access / Registration Specialist receives an additional $1.00 / hours for premium pay.

• Base Compensation Range: $18.00 - $22.38 hourly, based on years of relevant experience ranging from 0 to 11 years of experience. "Relevant experience" means relevant to the employees responsibilities set forth in the job description as determined by the HR Manager, CAO, applicable department manager/director and applicable senior leader.
• Benefits: Full-time benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.
• Job Type: Full-time
• Shift Type: Any
• Anticipated End Date for Posting: April 30, 2025. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.

Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.

Qualifications: At all times, the employee shall possess the following qualifications set forth below.

Education/Training:

Check ALL that Apply:

X

High school diploma or equivalent.

Experience:

X

Minimum of two (2) years experience in Customer Service is strongly desired but not required.

X

Electronic health record (especially, Cerner) experience is strongly desired but not required.

X

Prior experience in a healthcare setting is desired but not required.

Special Skills, Licenses or Certifications:

X

Current AHA BLS (Heart Saver) certification is required.

X

Basic computer knowledge, proficient typing skills (Microsoft Office, Teams) is required.

X

Must have attention to detail to ensure accuracy of patient records and financial transactions.

Language Skills:

X

Demonstrates ability to read, write, and clearly express ones self in English 100% of the time.

X

Additional languages are desired but not required.

X

Demonstrates ability to listen.

X

Demonstrates ability to express or exchange ideas by means of spoken work, to impart oral information to others or the public and to convey detailed spoken instructions to others accurately, loudly, or quickly.

Work Environment:

X

Work is performed in a hospital setting with exposure to work stress, environmental stress and frequent interruptions; noise level is moderate; frequent daily communications with patients, employees, vendors and/or the public.

Cross-Training of

Position:

X

PSMC cross-trains job positions. This job description must cross-train to be able to effectively perform the job position(s) of: Specialist: Patient Experience.

Supervisory Responsibilities:

X

This position is NOT responsible for supervising other personnel.

Job Hazards:

X

Exposure to blood, bodily fluids and communicable disease.

X

Physical strain due to repetitive tasking, sitting.

X

Liability due to current public consciousness.

Physical Demands:

Check ALL that Apply:

Description

X

Alternate Sit/Stand or Walk at Will Able to alternate between sitting and standing as needed.

X

Climbing Ramps/Stairs Able to ascend or descend ramps and/or stairs using feet and legs. Hands and arms may be used for balance, i.e., holding the rail.

X

Far Visual Acuity Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.

X

Fine manipulation Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.

X

Hearing requirements Able to hear, understand, and distinguish speech and/or other sounds, i.e., machinery alarms, medical codes/alarms, one on one or in a group or conference.

X

Keyboarding Entering text or data into a computer or other machine with a keyboard.

X

Carrying Transporting an object, usually by holding it in the hands or arms, but may occur on the shoulder.

X

Near Visual Acuity Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print, including the use of computers.

X

Peripheral vision Observing an area that can be seen up and down or right to left while eyes are fixed on a given point.

X

Reaching at/below shoulder level Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

X

Reaching overhead Extending hands and arms in a 150-180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

X

Standing/walking Standing is to remain on ones feet in an upright position at a workstation without moving about. Walking is to move about on foot.

Type of Work

Select (1)

Seldom

Occasionally

Frequently

Constantly

Sedentary

Up to 10 pounds

Up to 10 pounds

Negligible weight

No weight

Light Work

X

11-25 pounds

11-25 pounds

1-10 pounds

Negligible weight

Medium Work

26-50 pounds

26-50 pounds

11-25 pounds

1-10 pounds

Heavy Work

51-100 pounds

51-100 pounds

26-50 pounds

11-25 pounds

Very Heavy Work

>100 pounds

>100 pounds

>50 pounds

>25 pounds

Standard Job Requirements: At all times, employee shall satisfy the following requirements:

Culture:

Adheres to our standards of conduct and culture (WISER) as defined by our policies and procedures including maintaining, always, an attitude of positive teamwork, compassion, integrity, and respect for our patients, visitors and staff.

Demonstrates commitment to service excellence and promotes positive patient, visitor, and employee experiences.

Establishes and maintains effective working relationships with others (i.e., co-workers, supervisors, patients, visitors, vendors of PSMC and the public).

Works effectively on PSMC/department team matters and recognizes situations which require teamwork.

Quality:

Must consistently demonstrate compliance with organizational-wide competency statements and performance criteria based on established quality and key performance indicators.

Safety:

Participates in employee training, disaster preparedness and emergency events.

Reports potential safety issues as soon as possible.

Demonstrates safe operation of equipment and uses supplies / materials / chemicals as directed by instructions for use.

Wears non-slip footwear to prevent fall and/or injury.

Follows established policies and procedures for employee illness and/or exposure to illness/disease. Does not come to work sick.

Service Excellence:

Demonstrates proper phone etiquette when talking on the phone for business.

Answers phone messages promptly, by the end of the business day or as established by your department.

Demonstrates proper email etiquette when utilizing PSMC email account.

Answers email messages promptly.

Demonstrates a willingness to perform tasks and complete assigned work, does not leave unfinished tasks for others to complete.

Organization-Wide Requirements:

Complies with all PSMC policies including, without limitation, timely attendance, code for dress and decorum, no conflicts of interest, no harassment, fragrance free, use of personal devices at work etc.

Complies with all PSMC and department procedures, rules and directives.

Check email at least once daily when on-shift (full time employees); check email at least once weekly and/or when on-shift (part-time / per diem employees).

Maintains strict confidentiality of all patients matters and recognizes situations where confidentiality should be maintained even if not legally required. Note: All employees must sign a confidentiality agreement with PSMC stating that information will not be shared with any entity or individual unless authorized or necessary for patient care. Breaches of confidentiality will result in immediate disciplinary action up to and including dismissal from employment.

Possesses computer knowledge / skills and the ability to learn and adapt to new programs and software.

Keeps personal contact information updated in Human Resources and in PayCom.

Sets up desk phone in compliance with established PSMC protocol. Assures name is associated with the phone assigned to you, if applicable.

Utilizes away messages when you are not in the office and responding to calls, if applicable.

Sets up email signature in compliance with established PSMC protocol.

Utilizes away messages when you are not in the office and responding to emails.

Demonstrates the ability to perform CPR 100% of the time.

Demonstrates the ability to work and multi-task at a rapid pace with numerous interruptions 100% of the time.

Displays the ability to work independently with high self-motivation and directional initiative.

Displays the ability to cope and remain calm in escalating circumstances.

Participates in departmental inventory process bi-annually.

Attends, at least, 50% of all scheduled department staff meetings.

Performs other duties, as assigned by a supervisor.

Essential Duties, Functions and Responsibilities: At all times, employee shall be able to perform the following essential functions of the job, with or without an accommodation, as set forth below.

Departmental Responsibilities:

Meets all standard job requirements.

Accountability:

Meets standards and clear expectations for Patient Access / Registration including, job performance, training, continuing education, certifications, conduct and adherence to district values.

Holds self and staff accountable in a consistent and respectful manner.

Follows all approved PSMC policies and procedures.

Interpersonal Skills:

Communicates effectively, keeping leadership and team members informed and involved.

Treats people with respect, recognizes individuality and is fair and equitable in all interactions.

Demonstrates critical thinking skills in problem solving tactics. Uses sound and fair judgement in a calm and professional manner.

Demonstrates adaptability and flexibility when new information becomes available.

Works collaboratively with others, communicates the departments vision and strategy across all levels of the organization, and builds consensus around key initiatives and projects.

Establishes and maintains respectful and effective relationships with providers, employees, patients and managers/directors/Senior Leadership.

Ability to handle high stress situations, rapid pace, multiple issues, interruptions and matters requiring sensitivity.

Able to work independently, meeting essential job functions, deadlines and priorities, while also utilizing available resources when needed.

Departmental Operations:

Accurately obtains patient demographics. Solicits information required to register patient appropriately. Ensures accurate documentation of patient demographics and insurance information.

Answers all incoming calls in a polite and professional manner.

Courteously greets all patients in a timely manner.

Collects and accurately documents all required patient demographic information.

Collects and accurately documents all patient insurances.

Verifies insurance eligibility for all insured patients.

Scans patients identification and insurance cards into the electronic health record.

Ensures all necessary documents (General Consent, and HIPAA form) are signed by the patient.

Places identification armbands on patient for specific encounter types.

Uses at least two identifiers when confirming the identity of each patient (i.e., name and date of birth).

Places correct identification armband on patient.

Collects and posts patient copayments to the appropriate accounts.

Accepts and documents patient payments to the appropriate accounts.

Informs patients of financial assistance options and responsibilities.

Prints out next day schedules.

Monitors incoming faxes and assigns to appropriate staff.

Assists patient with records request or release forms.

Educates patients by providing them with general and/or specific clinic information.

Educates patients on new policies or programs as instructed by Department Leaders.

Completes all opening and closing duties in a timely manner.

Provide EHR registration support for all staff members.

Attends all staff meetings and trainings.

Obtains proficiency in the following computer systems: Cerner, Microsoft Word and Outlook.

Answers questions from patients within scope of knowledge and/or directs the questions to the appropriate personnel if unable to answer.

Maintains productivity level at established standards.

Ensures HIPAA requirements are met before disclosing any patient information. Use correct naming conventions for all required fields.

Demonstrates willingness to perform tasks and complete assigned work, does not leave unfinished tasks for others to complete.

Prioritizes tasks so that the most important tasks are completed first.

Initiates, recommends or provides solutions through designated channels.

Performs registration duties with 95% accuracy.

Utilizes efax to process faxes.

Checks for and removes any outdated supplies on a monthly basis.

Uses approved abbreviations. Refer to PSMC policy: Abbreviations in the Medical Record.

Ensures patient history is retrieved correctly to avoid duplicate records.

Completes the MSP for all Medicare patients with each registration.

Performs other duties as assigned.

Meets the qualifications as set forth herein.

Information :

• Company : Pagosa Springs Medical Center
• Position : Patient Access/Registration Specialist (Full-time)
• Location : Pagosa Springs, CO 81147
• Country : US

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