Remote Collections Specialist

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the ADT with the position of Remote Collections Specialist - ADT which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Remote Collections Specialist - ADT below matches your qualifications. Good Luck: D

Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT Check out more about life at ADT here.

Position Summary:

ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. ADT has a culture of coaching, development and career growth opportunities. This position requires onsite training in Jacksonville, Florida for 9 weeks before transitioning to fully remote.

Duties and Responsibilities:

• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• Resolve inbound and outbound calls by using multiple applications and screens.
• Respond to general billing inquiries to review and resolve account issues.
• Ability to negotiate and obtain payments today or postdate within 7 days.
• Direct customers to appropriate team within ADT if issue is outside the scope of the collections role.
• Ability to clearly explain billing charges and answer any questions related to billing.
• Ask probing questions to overcome objections by utilizing negotiation skills.
• Meet minimal standards/goals monthly.
• Meet all compliance and QA standards.
• Flexibility with special projects which may require overtime.
• While a remote position, may be required to come onsite periodically
• Maintain appropriate attendance and adherence goals.
• High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
  • 5G Home Internet and Fixed wireless internet are NOT accepted providers.
  • Internet speeds of at least 50 mbps to download and 25 mbps to upload.

Education/Certification:

• High school diploma or equivalent.

Experience:

• Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
• Customer Service experience in a remote setting
• Multi Computer-screen navigation, multiple applications, strong negotiation skills

Skills:

• Basic typing, math, and problem-solving skills
• Strong communication and verbal skills
• Ability to multitask with multiple computer programs.
• PC experience

Training:

• This role has onsite training required at our Jacksonville, Florida location, for 9 weeks before transitioning to a remote role upon successful completion of training.
• We offer 9 weeks of paid training
• Required to work onsite for 1st 90 days

Pay and Benefits Disclosure:

The pay range for this role is $14.35 - $17.10 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application end date will be 3.17.25. This role is scheduled to start 4.28.25.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

Information :

• Company : ADT
• Position : Remote Collections Specialist
• Location : Remote
• Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Remote Collections Specialist job info - ADT Remote above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Remote Collections Specialist job info - ADT Remote in 2025-02-27 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.