Waiting List Advisor, Health Records

Secondment/Fixed term opportunity for 1 year to cover substantive post holder’s maternity leave.

• Secondment Opportunity – Existing permanent employees must first discuss this opportunity with their substantive line manager and complete the secondment request form prior to interview. The secondment request form and the associated secondment policy can be found on the HR/Recruitment intranet pages and must be completed and signed by the substantive line manager. The Candidate should then take it with them to interview as confirmation that an agreement has been granted.

A vacancy has arisen within the Referral to Treatment Team in Health Record Services. We are looking to recruit a highly motivated, conscientious Waiting List Adviser who will be responsible for the management of a centralised inpatient and daycase waiting list; this will include keeping all associated data accurate and up to date.

Waiting List Advisers are the primary point of contact for patients on our waiting lists and should therefore have excellent, effective, communication skills whilst working in a busy environment where waiting times targets will be achieved.

Historically, patients referred for surgery/endoscopy procedure were booked from the waiting list by each department separately. Now, most endoscopy procedures/theatres are booked by a centralised waiting list team of Waiting List Advisers.

The successful candidate should have, as a minimum, Standard Grade English, Maths, computing qualifications or equivalent work experience in an office environment. Previous Health Records experience is desirable.

Informal enquiries to Nadine Ford, Admin Services Co-ordinator, Tel: 01324 566261, or Samantha Shedden, Health Records Supervisor, Tel: 01324 566244.

The duties of this post require the successful candidate to complete a Standard Police Act Disclosure Scotland Check.

Please note that the majority of correspondence is sent by e-mail, therefore please check your e-mail regularly (including junk folders).

NHS Forth Valley is positive about disabled people and is committed to offering an interview to disabled people who meet the minimum criteria for the job. Please contact the Recruitment Office on 0330 041 4694 if there are any reasonable adjustments we can make to assist you with your application and/or interview.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.