Latest job information from Staffing Support Specialists for the position of 1st Shift - Customer Service Manager. If the 1st Shift - Customer Service Manager vacancy in Mayville matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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POSITION : Customer Service Manager Shift : Varies BASIC FUNCTION: Reporting directly to the Store Director (SD) is responsible for Customer Service and front-end store operations and assigned personnel. Provides day-to-day coordination/direction over Front End Associates, Grocery Clerks and Customer Service Clerks. Assists in direct performance of duties and responsibilities of Front End Personnel on a day-to-day basis. Most of the time is spent doing hands on administrative, basic monetary transactions/reconciliation and direct customer service function at our front-end customer service desk. ESSENTIAL FUNCTIONS: * Promote and maintain a flexible, cooperative, positive, team oriented, customer-focused attitude within internal store personnel and between all store locations. Leads by example. * Keeps Store Director aware of concerns, issues, etc. warranting their attention, knowledge of, action and/or resolution in a timely manner. * Provides direction, motivation, coordination, support, training/cross training, development, and follow-up of assigned personnel. * Promote and maintain positive customer service and relations. * Able to work varied shifts and meet attendance, productivity and quality requirements. * Responsible for timely performance/development evaluation for assigned personnel. * Promotes and maintains compliance to store and front-end policies, procedures and processes. * Monitors department personnel to ensure efficient/effective operations. * Provides direction and mentoring to Assistant Customer Service Managers as required. * Maintain department records, files, accounts and databases in areas of responsibility as required. Ensures security and confidentiality of assigned company records, financial records, databases, files, etc. * Works in unison with all management team to achieve store objectives. * Write weekly work schedules to ensure all assigned shifts are properly staffed. * Provide coordination, delegation and follow up of department personnel to ensure maximum performance. Audits performance and takes appropriate/timely corrective action as required. * Maintain effective housekeeping for a safe, clean environment of the front end of the store on a regular basis. * Assigns stocking or other duties to front-end personnel during idle periods. * Monitors protection of assigned company assets to ensure they are secured or locked when unattended or not in use. * Steps in where needed on the front end (bagging, running registers, etc.) * Stay involved and connected to community events. * Organize and oversee the brat shack to ensure it runs smoothly. * Able to meet and maintain expected performance level for the essential job functions required in this position. CORE POSITION REQUIREMENTS - All Positions * Possess and maintain positive communication and customer relation's * Embrace and live our Company Mission Statement. * Display and maintain our SOUP commitment- "Sense Of Urgency Please." * Be a team player and be flexible, versatile, supportive, positive, do one's fair share and not display it's a "not my job mentality". * Meet and maintain position availability, attendance and punctuality expectations. * Able to work efficiently/effectively in a fast paced multi-changing work environment and embrace change. * Remember image is vital -therefore, good hygiene, wearing appropriate company apparel, name tag, hair nets where designated, and a smile is required. Remember, "Beat the Greet". * Meet position productivity, accuracy, and quality, dependability and physical requirements (listed below). * Abide by company and department policies, practices and procedures. * Understand that one's work schedule continues to be based upon store needs, the season, and includes working holidays, weekends, and varied work schedules and/or shifts, as warranted. * Embrace, display and promote the principles of "Servant Leadership". * As a member of our Management Team, able to abide by our Management Code of Ethics. Position Skills/Requirements: * Sound working knowledge of front-end Operations, practices and procedures within a retail grocery environment desired. * Able to effectively and efficiently provide direction, coordination, day-to-day follow-up, training and development and performance evaluation of department personnel. * Able to perform math skills necessary to deal with basic accounting related responsibilities of department. This includes counting money, balancing accounts, setting up and closing registers, do deposits, refunds, over-rings, overrides and doing department books. * Excellent administrative teams building, mentoring, organization, coordination, and attention to detail and follow through skills. * Able to do basic computer entries required in this position * Able to perform essential job functions to expected level of performance. * Be self-directed and results oriented. {"@context":"","@type":"JobPosting","baseSalary":null,"datePosted":"2025-12-02","validThrough":"2026-12-02","description":" POSITION : Customer Service Manager Shift : Varies BASIC FUNCTION: Reporting directly to the Store Director (SD) is responsible for Customer Service and front-end store operations and assigned personnel. Provides day-to-day coordination/direction over Front End Associates, Grocery Clerks and Customer Service Clerks. Assists in direct performance of duties and responsibilities of Front End Personnel on a day-to-day basis. Most of the time is spent doing hands on administrative, basic monetary transactions/reconciliation and direct customer service function at our front-end customer service desk. ESSENTIAL FUNCTIONS: * Promote and maintain a flexible, cooperative, positive, team oriented, customer-focused attitude within internal store personnel and between all store locations. Leads by example. * Keeps Store Director aware of concerns, issues, etc. warranting their attention, knowledge of, action and/or resolution in a timely manner. * Provides direction, motivation, coordination, support, training/cross training, development, and follow-up of assigned personnel. * Promote and maintain positive customer service and relations. * Able to work varied shifts and meet attendance, productivity and quality requirements. * Responsible for timely performance/development evaluation for assigned personnel. * Promotes and maintains compliance to store and front-end policies, procedures and processes. * Monitors department personnel to ensure efficient/effective operations. * Provides direction and mentoring to Assistant Customer Service Managers as required. * Maintain department records, files, accounts and databases in areas of responsibility as required. Ensures security and confidentiality of assigned company records, financial records, databases, files, etc. * Works in unison with all management team to achieve store objectives. * Write weekly work schedules to ensure all assigned shifts are properly staffed. * Provide coordination, delegation and follow up of department personnel to ensure maximum performance. Audits performance and takes appropriate/timely corrective action as required. * Maintain effective housekeeping for a safe, clean environment of the front end of the store on a regular basis. * Assigns stocking or other duties to front-end personnel during idle periods. * Monitors protection of assigned company assets to ensure they are secured or locked when unattended or not in use. * Steps in where needed on the front end (bagging, running registers, etc.) * Stay involved and connected to community events. * Organize and oversee the brat shack to ensure it runs smoothly. * Able to meet and maintain expected performance level for the essential job functions required in this position. CORE POSITION REQUIREMENTS - All Positions * Possess and maintain positive communication and customer relation's * Embrace and live our Company Mission Statement. * Display and maintain our SOUP commitment- "Sense Of Urgency Please." * Be a team player and be flexible, versatile, supportive, positive, do one's fair share and not display it's a "not my job mentality". * Meet and maintain position availability, attendance and punctuality expectations. * Able to work efficiently/effectively in a fast paced multi-changing work environment and embrace change. * Remember image is vital -therefore, good hygiene, wearing appropriate company apparel, name tag, hair nets where designated, and a smile is required. Remember, "Beat the Greet". * Meet position productivity, accuracy, and quality, dependability and physical requirements (listed below). * Abide by company and department policies, practices and procedures. * Understand that one's work schedule continues to be based upon store needs, the season, and includes working holidays, weekends, and varied work schedules and/or shifts, as warranted. * Embrace, display and promote the principles of "Servant Leadership". * As a member of our Management Team, able to abide by our Management Code of Ethics. Position Skills/Requirements: * Sound working knowledge of front-end Operations, practices and procedures within a retail grocery environment desired. * Able to effectively and efficiently provide direction, coordination, day-to-day follow-up, training and development and performance evaluation of department personnel. * Able to perform math skills necessary to deal with basic accounting related responsibilities of department. This includes counting money, balancing accounts, setting up and closing registers, do deposits, refunds, over-rings, overrides and doing department books. * Excellent administrative teams building, mentoring, organization, coordination, and attention to detail and follow through skills. * Able to do basic computer entries required in this position * Able to perform essential job functions to expected level of performance. * Be self-directed and results oriented. ","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Staffing Support Specialists"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"1440 Horicon St ","addressLocality":"Mayville","addressRegion":"WI","postalCode":"53050","addressCountry":null}},"title":"1st Shift - Customer Service Manager","url":"jobs?cjobid=&rpid=1522036&postid=iy7b5anqda4","identifier":{"@type":"PropertyValue","name":"Staffing Support Specialists","value":"CL"}}
Job Info:
Company: Staffing Support Specialists
Position: 1st Shift - Customer Service Manager
Work Location: Mayville
Country: US
How to Submit an Application:
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