Automotive Service Advisor at Ross Downing Chrysler Dodge Jeep Ram of Mobile

Job Description:

Latest job information from Ross Downing Chrysler Dodge Jeep Ram of Mobile for the position of Automotive Service Advisor. If the Automotive Service Advisor vacancy in Mobile matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Ross Downing Chrysler Dodge Jeep Ram of Mobile for the position of Automotive Service Advisor below matches your qualifications.

Job Description

Ross Downing Chrysler Dodge Jeep Ram of Mobile is looking for an experienced Automotive Service Advisor to join our team in Mobile, AL.

At Ross Downing Chrysler Dodge Jeep Ram of Mobile, our goal is simple: make every customer a customer for life. We believe happy employees create happy customers, which is why we reward individuals who are motivated, driven, and ready to succeed. Every employee plays a critical role in our success, and we remain committed to delivering the same award-winning service and value our community has trusted for years.

Our service department is closed on Sundays.

Location: Mobile, AL

Schedule: Monday–Friday | 7:30 a.m. – 6:00 p.m. 

                  Saturday | 8:00 a.m. – 2:00 p.m. 

We are seeking an experienced Service Advisor / Writer with at least 2 years of advisor experience or 3+ years of automotive dealership experience.

• 2+ years of experience as an Automotive Service Advisor / Writer
• Excellent people skills with strong sales ability
• Ability to manage multiple customers while helping “drive” your assigned technician team
• Professional appearance and demeanor
• Strong phone communication skills
• Commitment to maintaining high CSI and delivering exceptional customer service
• Strong computer skills
• Positive attitude with a strong work ethic
• Ability to accurately estimate mechanical repairs based on technician recommendations
• Valid driver’s license with a clean driving record
• Ability to pass a background check and pre-employment drug screening

• Greet and assist customers in person and over the phone to identify service needs
• Provide service recommendations and explain repair processes
• Accurately document customer concerns and service requests
• Communicate effectively with Service BDC, technicians, and customers
• Assist customers with maintenance planning and future service needs
• Provide regular service status updates to customers
• Enter customer information into dealership systems and maintain accurate profiles
• Order and receive parts as needed by the service department
• Occasionally assist with customer transportation and vehicle pick-ups
• Accept and process customer payments when necessary
• Deliver an exceptional start-to-finish customer service experience
• Stay up-to-date on products, services, warranties, and customer experience best practices

• Work for a progressive, high-performing dealership
• Locally owned and operated family dealer group with a great culture
• Collaborative, performance-driven team environment
• Competitive commission-based compensation with CSI and performance bonuses
• Outstanding earning potential
• Multiple opportunities for career advancement
• 401(k) with company matching
• Medical, Dental, Vision, and Life Insurance
• Paid time off
• Employee discounts

• Commission-based position with performance and CSI bonuses
• Annual earning range: $63,790 – $110,000+

This is a role where earning an exceptional living is absolutely achievable for a coachable, motivated, and hardworking professional. If you bring an outgoing personality and a positive, can-do attitude, you’ll find a rewarding and challenging career with Ross Downing Chrysler Dodge Jeep Ram of Mobile.

Equal Opportunity Employer

Ross Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Job Info:

• Company: Ross Downing Chrysler Dodge Jeep Ram of Mobile
• Position: Automotive Service Advisor
• Work Location: Mobile
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Automotive Service Advisor at the office Mobile above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.