Latest job information from French Consulting for the position of Call Center Site Lead. If the Call Center Site Lead vacancy in Camp Pendleton matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at French Consulting for the position of Call Center Site Lead below matches your qualifications.
Job Description
Job Description
We are looking for individuals who want to join our team. Apply now!
Job Opportunity: Call Center Site Lead Location: Camp Pendleton, California Start Date: Immediate Schedule: Full-Time (40 hours/week) – Monday through Friday 08:00-16:30 Make a Difference Behind the Mission Are you an experienced leader with a proven track record in case management and call center operations? Do you want to lead a team that directly supports U.S. military service members and their families? If so, this opportunity might be a perfect fit. French Consulting is seeking a Site Lead to oversee daily operations, manage team performance, and ensure exceptional service delivery at U.S. military installations. You'll provide strategic leadership while maintaining operational excellence—and your work will contribute to real-world impact for military communities. This position is an excellent fit for a military spouse, veteran, or someone with first-hand experience supporting military life, offering both professional fulfillment and the opportunity to lead a mission-focused team. What You’ll Do Site Operations & Management
Oversee all daily site operations, ensuring services meet quality standards and contract requirements.
Monitor performance metrics and implement improvements to enhance service delivery.
Ensure compliance with all company policies, contract specifications, and federal regulations.
Serve as the primary point of contact for on-site operations and escalated issues.
Team Leadership & Development
Provide coaching, mentoring, and performance feedback to support professional growth.
Foster a positive work environment that promotes collaboration, accountability, and mission focus.
Client & Stakeholder Relations
Serve as primary liaison between the site team and company leadership.
Address client concerns promptly and professionally to ensure satisfaction.
Gather feedback and implement service improvements based on client needs.
Strategic Planning & Reporting
Develop and execute site-level operational plans aligned with company objectives.
Prepare regular reports on performance metrics, staffing, and operational challenges.
Who You Are
You're a proven leader who can manage teams, operations, and stakeholder relationships effectively.
You thrive in dynamic environments and can balance multiple priorities while maintaining quality standards.
You're mission-minded and want to support the military community in a meaningful way.
You have strong problem-solving skills and can make sound decisions under pressure.
You may be a military spouse or veteran yourself—or simply someone who values service and purpose.
Qualifications
Bachelor's Degree combined with five (5) years of site management experience; or High School Diploma with equivalent combined with eight (8) years of call center supervision experience
Experience associated with non-medical case management or related field identifying needs and pairing with resources and providing guidance to service members
Proven leadership and team management capabilities
Strong operational management and problem-solving skills
Customer service orientation with focus on quality and satisfaction
Deep understanding of Marine Corps culture, values, and organizational structure as well as the cultural bond and ethos needed when dealing with Marines
Why You’ll Love It Here Leadership opportunity managing mission-critical operations A mission you can believe in—supporting U.S. military members and their families
Job Info:
Company: French Consulting
Position: Call Center Site Lead
Work Location: Camp Pendleton
Country: US
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Call Center Site Lead at the office Camp Pendleton above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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