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Client Service Supervisor at Liberty Software

Position Client Service Supervisor
Posted 14 Mar 2026
Expired 13 Apr 2026
Company Liberty Software
Location Somerville | US
Job Type Full Time

Job Description:

Latest job information from Liberty Software for the position of Client Service Supervisor. If the Client Service Supervisor vacancy in Somerville matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Liberty Software for the position of Client Service Supervisor below matches your qualifications.

Lead the team that supports the pharmacies supporting their communities!
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software.
We're seeking a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.
What You'll Do:
Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
Support your Client Service Manager and collaborate cross-functionally with other departments
Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
Step in and assist in other areas of the business as needed
Qualifications:
Bachelor's degree required
Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management
Demonstrated leadership experience in a client-facing or support environment
Advanced understanding of the independent pharmacy industry strongly preferred
Professional, patient, and friendly demeanor
Exceptional multitasking and organizational skills
Strong critical thinking, documentation, and problem-solving abilities
Quick to learn and navigate new software platforms
Passion for providing excellent customer service and mentoring others
Benefits Starting Day One:
100% xkmhxrz employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom
If you're passionate about helping others and leading with purpose, we'd love to hear from you!
Apply today!
#ID1

Job Info:

  • Company: Liberty Software
  • Position: Client Service Supervisor
  • Work Location: Somerville
  • Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Client Service Supervisor at the office Somerville above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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