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Customer Service Professional at Waste Harmonics Keter

Position Customer Service Professional
Posted 25 Feb 2026
Expired 27 Mar 2026
Company Waste Harmonics Keter
Location Stamford | US
Job Type Full Time

Job Description:

Latest job information from Waste Harmonics Keter for the position of Customer Service Professional. If the Customer Service Professional vacancy in Stamford matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Waste Harmonics Keter for the position of Customer Service Professional below matches your qualifications.

Join to apply for the Customer Service Professional role at

Base pay range

$28.85/hr - $31.25/hr

About Us
Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service.

Comprehensive Benefits Package

  • Competitive Compensation
  • Annual Bonus Plan at Every Level
  • Continuous Learning and Development Opportunities
  • 401(k) Retirement Savings with Company Match; Immediate Vesting
  • Medical & Dental Insurance
  • Vision Insurance (Company Paid)
  • Life Insurance (Company Paid)
  • Short-term & Long-term Disability (Company paid)
  • Employee Assistance Program
  • Flexible Spending Accounts/Health Savings Accounts
  • Generous Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
  • 7 Paid Holidays
Job Purpose

As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter’s commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company’s values and consistently enhancing the customer experience.

Duties And Responsibilities
  • Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
  • Team Collaboration - Enhances team performance by fostering knowledge sharing, open communication and mutual support.
  • Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
  • Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
  • Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.
  • Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
  • Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
  • Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
  • Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
  • Performs other duties as assigned.
QualificationsEducation & Experience
  • High school diploma or GED required
  • Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred
  • Familiarity with customer service principles, including active listening and empathy.
  • Experience using phones, email or live chat to communicate with customers.
  • Understanding of the company’s products, services, and policies to provide accurate information.
  • Ability to handle customer inquiries, complaints and services.
  • Basic troubleshooting and problem-solving techniques.
  • Strong written and verbal communication skills.
Knowledge & Skills
  • Previous experience in customer-facing roles such as retail, hospitality, or call centers.
  • Ability to handle customer inquiries professionally and resolve issues effectively.
  • Ability to meet or exceed performance goals in a customer service setting.
  • Strong communication skills with a focus on clarity and professionalism.
  • Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Work Conditions/Physical Requirements
  • Office environment. Noise level is moderate.
  • Work is primarily performed at a desk using a computer and other standard office equipment.
  • Occasional walking to meetings or shared office equipment may be required.
  • Ability to work after normal business hours as needed.
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Other

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Job Info:

  • Company: Waste Harmonics Keter
  • Position: Customer Service Professional
  • Work Location: Stamford
  • Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Professional at the office Stamford above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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