Latest job information from Connected Dealer Services, LLC for the position of Customer Support Representative. If the Customer Support Representative vacancy in Irvine matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Connected Dealer Services, LLC for the position of Customer Support Representative below matches your qualifications.
_\*\*We ask that recruiters, recruitment agencies, and candidates refrain from contacting our company or our employees regarding this job posting. Any unsolicited contact will be viewed as non-compliant with this request and will result in disqualification from future partnership opportunities and consideration. Please direct all inquiries to our HR department through the specified application process only. Thank you for your cooperation.\*\*_ All potential candidates should read through the following details of this job with care before making an application. *About us: *Connected Dealer Services is an innovative technology company offering cloud-based solutions tailored for modern car dealerships across the U.S. We provide auto dealers with specialized tools to manage inventory effectively, safeguard assets, reduce costs, enhance service retention, and add value at the point of sale. With our expertise in both wired and wireless technology and with a deep understanding of dealership operations, we deliver systems that support efficient and informed decision-making. *Job Summary:* We are seeking a dedicated and talented Customer Support Representative to join our team. This role serves as a critical link between our valued customers and dealerships. As a direct representative of the company in all support-related matters, the Customer Support Representative is the voice for the customer, dealership, and sales/field teams. They provide frontline assistance and escalate issues to Tier 2 support when necessary, ensuring timely and effective resolution. *Work Location: *This position will be performed on-site at our current headquarters located in Irvine, CA. *Responsibilities include:* * Respond to customer inquiries via email and phone regarding user interface guidance, troubleshooting, and device issues. * Analyze customer problems and research effective solutions. * Log and manage support tickets, ensuring timely resolution. * Participate in on-call rotations as needed. * Attend daily team huddles to stay aligned on tasks and updates. * Prioritize and manage multiple open tickets simultaneously. * Troubleshoot Machine-to-Machine hardware using company resources. *Skills required:* * Commitment to providing 5-star customer service. * Strong relationship management across multiple communication platforms. * Professional phone presence and etiquette. * Excellent attention to detail and organizational skills. * Technical aptitude with systems and software. * Ability to work cross-functionally with Customer Relations and Service teams. * Ability to work independently with minimal supervision. * Effective multitasking skills. * Strong email etiquette and verbal communication. * Good listening, analytical, and problem-solving skills. *Qualifications and Education Requirements:* * Associate Degree (AA) is preferred or equivalent business experience. * 2+ years' experience managing customer relationships while ensuring the best possible customer experience. * 2+ years' experience working in coordination, and customer support. * Experience in a technology support or technical service environment is a plus. *Physical Requirements:* * Must be able to sit for extended periods. * Repetitive motion is required for computer entry. *A comprehensive Benefits package with employer contributions* * Medical benefits with employer contribution * Dental and Vision with employer contribution * Flexible Spending Plans and Heath Savings Account programs * Basic Life and Personal Accident Insurance (Employer Paid) * Ten (10) paid holidays, including (3) floating holidays. *Note:* This job description is intended to provide a general overview of the position. xawqmyg It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements. Job Type: Full-time Pay: $19.00 - $21.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person
Job Info:
Company: Connected Dealer Services, LLC
Position: Customer Support Representative
Work Location: Irvine
Country: US
How to Submit an Application:
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