E-Commerce Director with Consumer-Packaged Goods Experience at PRI Technology

Job Description:

Latest job information from PRI Technology for the position of E-Commerce Director with Consumer-Packaged Goods Experience. If the E-Commerce Director with Consumer-Packaged Goods Experience vacancy in El Segundo matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

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Job Description

E-Commerce Director with Consumer-Packaged Goods Experience  

My name is Bill Stevens, and I have a new six to twelve month plus E-Commerce Director contract opportunity available for a major firm located in El Segundo, California that could be of interest to you, please review my specification below. The forty-hour work week schedule will be onsite in the firms’ offices in El Segundo.

The ideal candidate should also possess a green card or be of citizenship. No Visa entanglements and no H1-B holding company submittals.  

This position pays $80.00 per hour on a w-2 hourly basis or $90.00 per hour on a Corp basis. The Corp rate is for independent contractors only and not third-party firms. No Visa entanglements and no H1-B holding companies.  

The firm is seeking an E-Commerce Director to build and lead the operating backbone of our direct-to-consumer (DTC) business. This role is responsible for translating commercial strategy into disciplined, high-quality execution across forecasting, inventory, fulfillment, customer experience, reporting, and cross-functional coordination.

The ideal candidate brings deep experience in consumer-packaged goods (CPG), a strong understanding of omnichannel retail, and hands-on expertise building and scaling DTC platforms. This leader will own the end-to-end digital commerce ecosystem from digital shelf optimization and retail media to CRM, lifecycle marketing, and fulfillment strategy.  The mission is to build a dependable DTC operating system that supports profitable growth, strong customer experience, and scalable product launches across frozen and future non-perishable categories. 

Responsibilities:

Forecasting, Inventory & Supply Coordination:

Own DTC demand planning in partnership with finance, supply chain, and product teams

Align inventory allocation across launches, ongoing sales, and broader business constraints

Monitor in-stock risk, replenishment timelines, and 3PL inventory positioning

Build tools and processes to improve forecast accuracy and reduce stockouts and excess

Fulfillment & 3PL Management:

Own day-to-day relationship with 3PL and key operational partners

Manage fulfillment performance across order processing, shipping, delivery timing, damages, and returns

Define and continuously improve SOPs for frozen fulfillment, packaging, inserts, and issue resolution

Monitor and optimize shipping and fulfillment costs

Ensure operational readiness for product launches, promotions, and demand spikes

Customer Experience Operations:

Partner with customer service teams to identify and resolve recurring issues

Track support ticket trends, refund/replacement drivers, and customer feedback signals

Translate customer pain points into operational improvements across packaging, shipping, product pages, FAQs, and communications

Ensure the end-to-end customer experience aligns with the brand promise

Analytics & Reporting:

Own daily and weekly operational reporting across orders, fulfillment, inventory, customer issues, and margin drivers

Build dashboards and scorecards for leadership visibility and decision-making

Analyze order-level economics including shipping, packaging, discounts, fees, and refunds

Lead root-cause analysis and corrective action planning when performance falls short

Process & Program Management:

Serve as the connective tissue across marketing, finance, supply chain, product, legal, and external partners

Lead weekly operating meetings, launch readiness reviews, and action tracking

Improve workflows, decision-making frameworks, and accountability across teams

Support implementation and optimization of key tools (Shopify, Klaviyo, CX platforms, subscriptions, analytics stack)

Qualifications for this role:

Bachelor’s degree in a related field required

More than seven years of experience in e-commerce operations, DTC operations, supply chain, or business operations

Experience managing 3PLs and end-to-end fulfillment operations

Strong analytical skills with proficiency in spreadsheets, reporting, and operational metrics

Experience in Shopify or similar DTC platforms preferred

Background in food, beverage, CPG, or temperature-sensitive fulfillment strongly preferred

Demonstrated ability to build structure and drive execution in fast-paced, ambiguous environments

Demonstrated ability to influence through storytelling, communications, and stakeholder engagement

Strong project management and cross-functional collaboration skills in a fast-paced environment

High emotional intelligence, sound judgment, and a deep commitment to purpose-driven work

Strong strategic thinking skillset

Experience in relationship building & stakeholder influence

Strong verbal and written communications

Data-driven decision making

Key Outcomes: (First 6-12 Months)

Establish a consistent weekly operating cadence across inventory, fulfillment, customer experience, and reporting

Improve forecast accuracy and alignment across launches, promotions, and supply constraints

Strengthen 3PL management, SOPs, and cost control

Reduce order defects, shipment issues, refunds, and customer complaints

Build clear, actionable reporting on business performance and operational drivers

Improve contribution margin through operational discipline and optimization

Develop scalable processes for launches, bundles, and new product categories

The interview process will include an initial phone or virtual interview screening.

Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume.

Job Info:

• Company: PRI Technology
• Position: E-Commerce Director with Consumer-Packaged Goods Experience
• Work Location: El Segundo
• Country: US

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