Hospitality Manager at Longman & Eagle

Job Description:

Latest job information from Longman & Eagle for the position of Hospitality Manager. If the Hospitality Manager vacancy in Chicago matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Longman & Eagle for the position of Hospitality Manager below matches your qualifications.

Title:

 

Hospitality & Service Manager

Longman & Eagle

 

Reports To:

 

            Ownership, General Manager

 

Position Objective:

 

This position requires a dynamic, service-driven manager to lead front-of-house operations and uphold the restaurant’s reputation for elevated yet approachable dining, exceptional hospitality and thoughtful service.  A leader of a culture rooted in accountability, neighborhood energy, precision and warmth, this role drives and oversees operational excellence and outstanding team performance.

 

Responsibilities:

 

Brand Representation & Community Engagement

 

• Build relationships with regular guests and local partners to strengthen brand loyalty.
• Ensure the team reflects the restaurant’s standards of authenticity, professionalism and warmth.
• Support marketing community-driven programming, initiatives, and special events.
• Uphold and embody Longman & Eagle’s identity as a Michelin-recognized neighborhood inn and restaurant.

 

Financial Stewardship & Performance Management

 

• Analyze key performance indicators (KPIs) such as check averages, guest counts and sales trends.
• Contribute to budgeting, cost-control initiatives and forecasting.
• Drive accountability for meeting financial and operational targets.
• Manage labor costs through strategic scheduling and productivity oversight.
• Support revenue-driving initiatives including beverage program alignment, menu knowledge training and upselling strategies.

 

Operational Excellence

 

• Collaborate with culinary leadership to ensure seamless communication between front and back of house.
• Ensure adherence to cleanliness, safety protocols and service standards.
• Identify and implement process improvements that enhance efficiency without compromising hospitality.
• Monitor inventory, ordering, and maintenance of service-related supplies and tools.
• Oversee daily front-of-house operations including service flow, floor management, reservations, and host stand coordination.

 Service Leadership & Guest Experience

 

• Actively resolve guest concerns with professionalism and urgency while turning challenges into opportunities for loyalty.
• Champion a culture of engaging, genuine and knowledgeable hospitality aligned with Longman & Eagle’s brand and standards.
• Continuously refine service standards and training to elevate the overall guest experience.
• Lead service execution on the floor, ensuring consistency, pacing, and attention to detail during all shifts.
• Monitor guest feedback and implement actionable improvements.

 

Team Development & Culture

 

• Maintain a positive, inclusive workplace culture grounded in collaboration, excellence and respect.
• Model leadership through approachability, hands-on engagement and visibility during service.
• Provide consistent coaching and performance feedback, fostering growth and professional development.
• Recruit, train, and mentor front-of-house team members to build a high-performing, accountable service team.
• Support scheduling, labor management, and performance evaluations in alignment with business needs.

More detail about Longman & Eagle, please visit

Job Info:

• Company: Longman & Eagle
• Position: Hospitality Manager
• Work Location: Chicago
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Hospitality Manager at the office Chicago above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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