Membership Engagement Manager at Kings Athletic Club

Job Description:

Latest job information from Kings Athletic Club for the position of Membership Engagement Manager. If the Membership Engagement Manager vacancy in Brooklyn matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Kings Athletic Club for the position of Membership Engagement Manager below matches your qualifications.

We are seeking a full-time experienced marketing and hospitality-focused Membership Engagement Manager to drive membership satisfaction, retention and growth through exceptional engagement strategies at our private racquet clubs - Kings Athletic Club, Hudson River Tennis Club and The Racquet Lounge. The role focuses on creating a welcoming, community-oriented club culture through development and implementation of programming, communication strategies, and personalized outreach efforts that align with our values and service standards.

Responsibilities:

• Member Relations
  • Build and maintain personalized relationships with all members, anticipating needs, playing preferences, and lifestyle interests
  • Maintain detailed member profiles including game level, preferred sports, scheduling habits, and key milestones
  • Serve as the primary point of contact for member inquiries, concerns, and requests across both social and sporting dimensions

  Onboarding

  • Design and execute a white-glove onboarding experience inclusive of racquet sports orientation — skill assessment, pro introductions, and court booking tutorials
  • Lead all new member gifting
  • Pair new members with compatible playing partners or groups early in their membership journey
  • Ensure new members are fully activated socially and on-court within their first 30 days

  Retention & Renewals

  • Proactively monitor both social engagement and court utilization to identify at-risk members
  • Develop personalized outreach strategies that reconnect disengaged members through programming, clinics, or playing opportunities
  • Track and report on membership retention KPIs to senior leadership

  Events & Programming

  • Curate a dynamic calendar that balances racquet sport events — round robins, mixers, ladder leagues, member tournaments, and pro clinics — with social, wellness, and cultural programming
  • Collaborate with the Director of Racquet Sports and teaching pros to align programming with member skill levels and interests
  • Create pathway programming that encourages beginners to develop confidence on court and deepen their club engagement
  • Gather post-event feedback to continuously elevate both sporting and social programming quality

  Playing Community & Court Culture

  • Actively cultivate a vibrant playing community by facilitating match-ups, group play, and inter-member leagues
  • Oversee or support a member matching system for singles, doubles, and mixed play across tennis, pickleball, padel, or squash as applicable
  • Foster an inclusive and competitive culture that appeals to both recreational and performance-focused members

  Referrals & Growth

  • Leverage the natural social nature of racquet sports to cultivate a strong member referral culture
  • Partner with leadership to convert clinic attendees, guest players, and junior program families into full members

  Communication

  • Define and steward the brand voice across all channels
  • Manage all club Instagram accounts with high-quality and regular posts
  • Send weekly newsletters to members for each club highlighting upcoming programs, announcements and events

  Cross-Functional Collaboration

  • Act as the connective tissue between the Racquet Sports, F&B, wellness, and events teams to deliver a seamless member experience
  • Ensure the post-match and social experience — clubhouse, dining, locker rooms — consistently reflects the standard of the club
  • Lead regular cross-departmental briefings on member needs, court feedback, and programming opportunities

Qualifications:

• 5-8 years of experience within members club and/or marketing for a luxury brand
• Obsession with creating a world-class experience for members and their guests
• Excellent written and verbal communication skills
• Knowledge of tennis is preferred
• Competency with creating Instagram, web content and newsletters for a luxury brand
• Passion for remaining current on communication technologies
• Canva experience preferred
• Ability to travel to Southampton bi-weekly during the summer months
• Weekend and holiday availability as-needed
• Strong customer service, organizational, and problem-solving skills
• Reliable, responsible, and able to work independently
• Comfortable with basic technology (booking software, phone, email)
• Prior experience in marketing and communications preferred
• Ability to multitask and handle a fast-paced environment
• Must be able to lift and carry at least 50 pounds.
• Must be able to stand or sit for long extended periods of time.
• Must be comfortable with repetitive motions (such as walking, bending & standing).
• Must have full schedule availability.
• Background Check and Child Abuse Clearance is mandatory.

More detail about Kings Athletic Club part of Kent Hospitality Group, please visit

Job Info:

• Company: Kings Athletic Club
• Position: Membership Engagement Manager
• Work Location: Brooklyn
• Country: US

How to Submit an Application:

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