Office Adjuster - Medical Claims at USAA

Position Office Adjuster - Medical Claims
Posted 25 Apr 2026
Expired 25 May 2026
Company USAA
Location Chesapeake | US
Job Type Full Time

Job Description:

Latest job information from USAA for the position of Office Adjuster - Medical Claims. If the Office Adjuster - Medical Claims vacancy in Chesapeake matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at USAA for the position of Office Adjuster - Medical Claims below matches your qualifications.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Injury Adjuster- UM , you will be responsible to adjust attorney-involved, moderately complex UM/UIM claims or moderately complex to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. This hybrid role requires an individual to be in the office 3 days per week . Relocation assistance is not available for this position. Adjusts attorney-involved soft tissue and moderately complex claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. High School Diploma or General Equivalency Diploma. ~2 years of auto claims adjusting experience. ~1 year of injury adjusting experience with attorney represented claims, ~ Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. ~ Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. ~ Ability to exercise sound financial judgment and discretion in handling insurance claims. ~ Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. 4 or more years auto liability/casualty adjusting experience. ~1 year or more experience in Uninsured motorist (UM) claims ~ Ongoing professional development with a focus on Insurance ~ Bachelors degree or higher Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.   Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Info:

  • Company: USAA
  • Position: Office Adjuster - Medical Claims
  • Work Location: Chesapeake
  • Country: US

How to Submit an Application:

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Desc: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the...

Company: USAA | Location: Chesapeake