Practice Manager - Access & Experience at The Staff Pad

Position Practice Manager - Access & Experience
Posted 05 Feb 2026
Expired 07 Mar 2026
Company The Staff Pad
Location Helena | US
Job Type Full Time

Job Description:

Latest job information from The Staff Pad for the position of Practice Manager - Access & Experience. If the Practice Manager - Access & Experience vacancy in Helena matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at The Staff Pad for the position of Practice Manager - Access & Experience below matches your qualifications.

Practice Manager - Access & Experience
Location: Helena, MT
Overview

The Staff Pad has partnered with a hospital in Helena, Montana to recruit a Practice Manager - Access & Experience. This role leads patient access and experience operations across the medical group, overseeing a team of 60 patient access, referral, and call center staff. The position ensures easy access to care, seamless scheduling and registration, and a consistently positive patient experience across phone, online, and in-person channels.

Key Responsibilities
  • Lead, coach, and develop patient access and referral teams
  • Ensure timely scheduling, accurate registration, and insurance verification
  • Improve access metrics (call response, referral-to-appointment time, patient retention)
  • Monitor patient experience feedback and resolve escalations
  • Maintain HIPAA compliance and operational standards
  • Prepare performance reports and manage access technology and workflows
  • Collaborate with medical group and clinical leadership
Qualifications
  • Bachelor's degree in healthcare, business, or related field (Master's preferred)
  • Experience leading teams in healthcare, patient access, or customer experience
  • Strong coaching, communication, and change leadership skills
  • Proficiency with reporting systems and administrative software
Success Metrics
  • Patient access and scheduling efficiency
  • Patient satisfaction and retention
  • Team engagement and retention
  • Registration accuracy and insurance verification performance

PandoLogic. Category:Healthcare,

Job Info:

  • Company: The Staff Pad
  • Position: Practice Manager - Access & Experience
  • Work Location: Helena
  • Country: US

How to Submit an Application:

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