| Position | Principal Customer Engagement Specialist |
| Posted | 10 Feb 2026 |
| Expired | 12 Mar 2026 |
| Company | Stella Contracting, Inc |
| Location | New York | US |
| Job Type | Full Time |
Latest job information from Stella Contracting, Inc for the position of Principal Customer Engagement Specialist. If the Principal Customer Engagement Specialist vacancy in New York matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Stella Contracting, Inc for the position of Principal Customer Engagement Specialist below matches your qualifications.
The Principal Customer Engagement Specialist is a senior-level role responsible for driving strategic customer engagement initiatives, strengthening long-term client relationships, and ensuring exceptional customer experiences across the organization. This position serves as a subject matter expert and strategic advisor, partnering with internal teams and key customers to optimize engagement strategies, retention, and overall satisfaction.
The role requires strong leadership, advanced communication skills, and the ability to influence outcomes in a fully remote environment.
This position is exclusively open to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.
Key Responsibilities:
Lead and execute strategic customer engagement programs aligned with organizational goals
Serve as a senior point of contact for key and complex customer relationships
Analyze customer feedback, engagement metrics, and performance data to identify trends and opportunities
Partner with sales, product, marketing, and support teams to improve customer journey and experience
Develop and maintain engagement frameworks, best practices, and service standards
Proactively identify risks to customer satisfaction and retention, and drive mitigation strategies
Prepare and deliver executive-level customer reports, insights, and recommendations
Mentor and guide junior and mid-level customer engagement team members
Support continuous improvement initiatives and customer-centric culture development
Required Qualifications:
Bachelors degree in Business Administration, Marketing, Communications, or a related field
8–12 years of experience in customer engagement, customer success, account management, or client services
Demonstrated experience managing strategic or enterprise-level customer relationships
Strong analytical, problem-solving, and decision-making skills
Exceptional written, verbal, and executive-level communication abilities
Proven ability to influence cross-functional teams and senior stakeholders
Experience working in remote or distributed team environments
Preferred Qualifications:
Masters degree in Business Administration or a related discipline
Experience in SaaS, technology, financial services, or enterprise environments
Familiarity with customer engagement platforms, CRM systems, and analytics tools
Experience leading change management or customer transformation initiatives
Compensation:
Annual Salary Range: $125,000 – $165,000 USD, commensurate with experience, leadership scope, and geographic location
Benefits:
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with employer matching
Paid time off, paid holidays, and sick leave
Life, short-term, and long-term disability insurance
Flexible remote work arrangement
Professional development, leadership training, and certification reimbursement
Employee wellness and assistance programs
Performance-based bonus eligibility (where applicable)
Work Authorization & Residency Requirement:
Must be legally authorized to work in the United States
Must currently reside within the United States
Applications from candidates outside the U.S. will not be considered
After reading and understanding the criteria and minimum qualification requirements explained in the job information Principal Customer Engagement Specialist at the office New York above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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