Senior ICT Operations Technician for NATO with security clearance at WLG

Job Description:

Latest job information from WLG for the position of Senior ICT Operations Technician for NATO with security clearance. If the Senior ICT Operations Technician for NATO with security clearance vacancy in United States matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at WLG for the position of Senior ICT Operations Technician for NATO with security clearance below matches your qualifications.

Would you like to join the leading international intergovernmental organization?
The Senior Technician is responsible for delivering first-call resolution and proactive support for ICT systems, infrastructure, and assets within CSU Norfolk and supported clients. The role involves handling Level 1 support activities, maintaining hardware and software, and ensuring high levels of customer satisfaction in a multi-national, VIP environment.

Responsibilities:

• Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
• Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
• Escalates incidents to Level 2 support as necessary;
• Installs and maintains CIS assets for CSU Norfolk and supported customers;
• Installs and maintains Software on LAN workstations;
• Records all actions pertaining to CIS support in the approved ticket management system;
• Adheres to Technical Assistance Center SOP;
• Provides status updates for assigned requests via the approved ticket management system;
• Follows-up with users on completed requests prior to closing associated tickets;
• Contributes to accountability of CIS assets;
• Escalates User Complaint Management and Problem
• Management to TAC Cell Head;
• Executes pro-activeness for all requests assigned to User Support Section;
• Adheres to work schedule, providing support by engaging directly with the customer;
• Must be able to engage professionally in a multi-National environment working with VIPs.

Essential Qualifications & Experience:

• Installation, operation and maintenance of computer systems on local area networks (LAN);
• System administration and maintenance of computers running Microsoft Windows 10;
• Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers,printers);
• Service Desk management, including incident and problem processing, change request processing, availability management and user interaction;
• Coordination of appropriate and timely responses, including channeling requests for help to appropriate work centers for resolution, monitoring progress and keeping users apprised of progress;
• A+ Fundamentals (Hardware / Software).

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.

Job Info:

• Company: WLG
• Position: Senior ICT Operations Technician for NATO with security clearance
• Work Location: United States
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior ICT Operations Technician for NATO with security clearance at the office United States above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.