Software Support Engineer at L-Soft international, Inc.

Position Software Support Engineer
Posted 27 Mar 2026
Expired 26 Apr 2026
Company L-Soft international, Inc.
Location Bethesda | US
Job Type Full Time

Job Description:

Latest job information from L-Soft international, Inc. for the position of Software Support Engineer. If the Software Support Engineer vacancy in Bethesda matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at L-Soft international, Inc. for the position of Software Support Engineer below matches your qualifications.

Job Description

Job Description

L-Soft international, Inc., has an opening for a service-minded, ambitious Software Support Engineer interested in working on all aspects of product and service support in a small company with offices in four countries.

Qualifications:

Applicants must have a four-year technical degree or equivalent work experience; be well-versed in email protocols and standards as well as Windows and Unix system administration, including IIS and Apache; and demonstrate written and spoken fluency in English. Knowledge of databases, LDAP, programming languages and other network protocols would be a plus.

Personal Skills:

Attention to detail; quality focus; not afraid of complexity; able to prioritize and handle a workload with peaks and troughs without losing focus; superior analysis and problem-solving skills; "can-do" attitude.

Compensation:

$40-70k (see below); UnitedHealthcare Platinum; 401(k) with matching; free high-standard, on-premise gym; free parking.

Tasks (Junior Software Support Engineer):

  • Provide Level 1 email and telephone support to both product (on-premise) and hosting (cloud) customers
  • Take ownership of support tickets and ensure prompt, accurate and thorough resolution
  • Escalate to Level 2 as necessary while retaining ownership of the ticket
  • Proactively notify Support Manager of any customer satisfaction issues
  • Set up new hosting customers and configure services to their requirements

Optional Tasks (Software Support Engineer):

These tasks may be added to the position for additional compensation depending on skills and prior experience and represent the position's short-term growth potential.

  • Provide Level 2 email and telephone support to both product (on-premise) and hosting (cloud) customers
  • Escalate to Development or Consulting as necessary while retaining ownership of the ticket

L-Soft is the maker of LISTSERV®, the original email list management software created in 1986 by Eric Thomas. The company has offices in Maryland, Sweden, Germany and the UK. L-Soft offers a friendly, business casual environment with a competitive benefits package.

Company Description

Founded in 1994, L-Soft is a pioneer in the fields of email list management software, email marketing software and email list hosting services. L-Soft's solutions are used for managing email newsletters, discussion groups, email communities and opt-in email marketing campaigns.
The company's LISTSERV® software, originally developed in 1986, was the first product of its kind and single-handedly launched the email list management industry. Since then, L-Soft has expanded its portfolio to include email marketing and email list hosting solutions.
Today L-Soft's products deliver about 30 million messages a day to more than 130 million list subscriptions. The company serves more than 3,700 customers worldwide, including Microsoft, IBM, The New York Times, AOL-Time Warner/CNN, Dow Jones/The Wall Street Journal, The United Nations, the U.S. Senate and Harvard University.
L-Soft is an international company and works with both small and large customers in nearly every industry worldwide. L-Soft has local offices in

Company Description

Founded in 1994, L-Soft is a pioneer in the fields of email list management software, email marketing software and email list hosting services. L-Soft's solutions are used for managing email newsletters, discussion groups, email communities and opt-in email marketing campaigns.\r\n\r\nThe company's LISTSERV® software, originally developed in 1986, was the first product of its kind and single-handedly launched the email list management industry. Since then, L-Soft has expanded its portfolio to include email marketing and email list hosting solutions.\r\n\r\nToday L-Soft's products deliver about 30 million messages a day to more than 130 million list subscriptions. The company serves more than 3,700 customers worldwide, including Microsoft, IBM, The New York Times, AOL-Time Warner/CNN, Dow Jones/The Wall Street Journal, The United Nations, the U.S. Senate and Harvard University.\r\n\r\nL-Soft is an international company and works with both small and large customers in nearly every industry worldwide. L-Soft has local offices in

Job Info:

  • Company: L-Soft international, Inc.
  • Position: Software Support Engineer
  • Work Location: Bethesda
  • Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Software Support Engineer at the office Bethesda above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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