Technical Sales, Support & Training Specialist at GeoShack

Job Description:

Latest job information from GeoShack for the position of Technical Sales, Support & Training Specialist. If the Technical Sales, Support & Training Specialist vacancy in Park Cities matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at GeoShack for the position of Technical Sales, Support & Training Specialist below matches your qualifications.

Job DescriptionDo You Enjoy Technology?

Do you strive to take on new challenges and take pride in representing a well-known brand?

If you are, GeoShack is looking for you.

As we continue to grow in the marketplace, we have an Excellent opportunity for a motivated, hardworking, driven Survey/Construction Support & TrainingTechnician to join our winning team of professionals.

GeoShack, Inc., a 100% Employee Owned Company, is a leading distributor of GPS based grade control solutions to the Construction, Survey, Landfill, Mining and Agricultural markets in North America. Our job as the Technology Leader is to stay at the forefront of emerging technologies and we focus on providing our customers with a “total solution” of quality products and services to meet their needs.

The Technical Support Specialist supports the sales department by training and supporting potential and existing customers in the application of their machine control or survey systems. This position is highly technical in nature and requires advanced knowledge of survey, 3D and 2D Machine Control system functions as well as grading and surveying practices associated with construction and survey projects. Advanced knowledge of software programs such as Magnet, Magnet Office, Pocket 3D, 3D office and 3DMC is required as well as how they interact with subsystems and machine dynamics. Additionally, working knowledge of test programs such as Topcon Receiver Utility (TRU) is essential to the function of this position.

Troubleshooting of highly advanced machine control and survey systems requires that individuals possess advanced system applications knowledge, methodical troubleshooting skills, and good mechanical capabilities. Good organizational skills are needed to schedule, plan and execute training classes for end-users and GeoShack employees. Good verbal and written communication skills are essential. Excellent computer skills are need d not only to perform testing and repairs, but also to interface with NetSuite and vendor websites to do research related to warranty validation, support program validation, and technical materials.

Join Us and Become an Employee Owner!

Being an Employee Ownership Stock Plan, or ESOP, each eligible participant shares in the ownership of the company through annual allocations of company stock. Not only do eligible employees benefit from the annual allocation of shares, but they also get the satisfaction of sharing in the potential success of their company while working alongside other employee-owners whose common goal is to make the company successful.

This position is highly technical in nature.  Our Technical Support Specialists can expect to:

• Technical Support for the 3D Sales staff – All of these functions are ultimately the responsibility of the selling rep. These functions are in support of the sales process.
• New Install Preparation and coordination between the salesman, installer, and customer
• Initial customer training
• Follow up training for 3D customers
• Demonstration administrator
• Assist in the gathering and testing of equipment for demo
•  Coordination between salesman, customer, and installer of all details required for a successful demo
• Manage the demo, including demo support
• Primary contact for telephone and onsite support for contractors under the GeoShack Support Agreement
• Provide telephone support to the 3D Sales Staff
• Technical Support for the Positioning Sales staff - All of these functions are ultimately the responsibility of the selling rep.
  • These functions are in support of the sales process.
    • Assist in demos of high-value products including GPS and Robotic products
    • Assist in training for high-value products including GPS, Robotics and 2D Machine solutions
    • Provide telephone support to their end-user customers
    • Provide telephone support to the Positioning Sales Staff
    • Technical and backup Support to the local field service technician
    • GPS Network Support

Revenue Generating Opportunities

• Support Agreement renewals
• Training seminars
• Telephone support
• Warranty field support/calls
• Non-warranty field support/calls

Administrative Responsibilities - These functions are performed as a collaborative effort with the Support Services Administrator

• Demo/Rental/Loaner equipment administrator – responsible for “ALL” machine control equipment out to customers
• Track GeoShack machine control customers to include product owned and software versions
• Manage and coordinate the “GeoShack Support Agreement” program for the Region
• Documentation of all support/repair activities
  • Warranty
  • Non-warranty
  • Support related
  • Submission and tracking of warranty claims
    • Verification of approvals
    • Back up documentation if needed
    • Resubmission of claims or back charging of customers if denied
    • Documentation of physical inventory transactions
  • Rentals
  • Loaners
  • Transfers
  • Inventory
    • Order, stock, secure and track inventory needed
    • Assist with store inventories
    • Any other tasks related to the support of the machine control and the survey business

Qualifications:

• Excellent oral and written communication skills
• Excellent analytical and troubleshooting skills
• Experience with Windows and mobile computers helpful
• Ability to work in a fast-paced environment and maintain calm efficiency
• Excellent organization, prioritization, and time-management skills
• Must have a clean driving record

Benefits:

• Competitive Base Salary Plus Strong Commission Structure
• Group Medical, Dental & Vision Insurance
• 401(k) Retirement with Company Match
• Employee Stock Ownership Plan (ESOP)
• Employer-paid Life Insurance, as well as employer-paid Short- and Long-term Disability Insurance
• Laptop Computer and Cell Phone
• Vehicle Allowance and paid Travel Expenses
• Paid Time Off and Holiday Pay

For a complete list of job openings, go to

GeoShack, Inc. is an Equal Opportunity Employer.Company Description

GeoShack, Inc., a 100% Employee Owned Company, is a leading distributor of GPS based grade control solutions to the Construction, Survey, Landfill, Mining and Agricultural markets in North America. Our job as the Technology Leader is to stay at the forefront of emerging technologies and we focus on providing our customers with a “total solution” of quality products and services to meet their needs.Company Description

GeoShack, Inc., a 100% Employee Owned Company, is a leading distributor of GPS based grade control solutions to the Construction, Survey, Landfill, Mining and Agricultural markets in North America. Our job as the Technology Leader is to stay at the forefront of emerging technologies and we focus on providing our customers with a “total solution” of quality products and services to meet their needs.

Job Info:

• Company: GeoShack
• Position: Technical Sales, Support & Training Specialist
• Work Location: Park Cities
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Technical Sales, Support & Training Specialist at the office Park Cities above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.