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Written And Verbal Communication Skills Consultant at COOLSOFT

Position Written And Verbal Communication Skills Consultant
Posted 09 Jul 2026
Expired 08 Aug 2026
Company COOLSOFT
Location Denver | US
Job Type Full Time

Job Description:

Latest job information from COOLSOFT for the position of Written And Verbal Communication Skills Consultant. If the Written And Verbal Communication Skills Consultant vacancy in Denver matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at COOLSOFT for the position of Written And Verbal Communication Skills Consultant below matches your qualifications.

Written And Verbal Communication Skills Consultant

Location: Denver, CO

Scope of Work

Client shall be hiring one individual as an IT Support Specialist to provide technical support to both the BITS Technology team & the Child Care Automated Tracking System (CHATS) team by assisting with internal and external end‑user technical support, incident management, end‑user issue testing, and validation activities, and maintaining technical documentation. This position will also be responsible for maintaining Issue tracking systems, including but not limited to Salesforce Helpdesk and Jira.

Responsibilities
  • Manage support emails and calls from internal and external system users.
  • Update Issue tracking systems with information from service desk reports.
  • Create and/or provide reports to groups interested in this information.
  • Assign incident work items to team members as needed.
  • Provide Salesforce and Salesforce third‑party application support to internal and external users on CHATS technology issues and identify, research, and resolve technical problems.
  • Follow up with internal and external users by email, phone, or webinar to gather more information to identify and solve technical problems.
  • Document, track, and monitor technical issues to ensure a timely resolution.
  • Submit and track user‑reported issues in the incident management system(s).
  • Ensure incidents are assigned the correct priority, category, and impact.
  • Validate user‑reported bugs and system issues, identify the root cause.
  • Escalate and assign incidents beyond Tier 1 to the appropriate internal or external technical team resource and track to completion.
  • Document incidents with steps to reproduce, expected outcomes, and sufficient detail to report to administrators or developers.
  • Communicate with end users to inform them of known system issues and issue resolution.
  • Identify duplicate issues/bugs and create relationships with the parent ticket.
  • Assist with maintaining status on work items throughout the bug/issue life cycle.
  • Document issues and resolutions to update FAQ and user guides.
  • Update internal and external users on the status of their incident/bug requests.
  • Adhere to and inform the standard process for issue identification and resolution.
  • Communicate system changes, clarifications, overall technical assistance, and updates to current processes.
  • Participate in testing and validation activities.
Skills and Experience
  • Minimum 3 years of experience with Microsoft Word, Excel, and Google Suite.
  • Excellent analytical and troubleshooting skills.
  • Ability to work independently and as part of a team.
  • Excellent verbal and written communication skills.
  • Accurate, thorough, and detail‑oriented.
  • Efficient with time‑sensitive projects.
  • Preferred: 3 years experience with Salesforce Customer Resource Management (CRM) and Jira.

Equal Opportunity Employer. Protected Veterans/Disability.

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Job Info:

  • Company: COOLSOFT
  • Position: Written And Verbal Communication Skills Consultant
  • Work Location: Denver
  • Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Written And Verbal Communication Skills Consultant at the office Denver above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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