Onboarding Specialist

Location: Remote

Uscreen is a fast-growing, profitable, bootstrapped SaaS company revolutionizing how video-based entrepreneurs and creators monetize their content.

Our all-in-one video membership platform empowers video entrepreneurs to build and scale their businesses through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV.

More than 25,000 video creators use Uscreen to market, manage, and grow their businesses, generating hundreds of millions in revenue along the way. As an Onboarding Specialist (Level 1), youll be the first point of contact for new Uscreen customers, guiding them through their initial platform setup and ensuring they have a smooth, positive onboarding experience. You will help customers configure their accounts, answer basic technical and strategic questions, and provide proactive support to drive successful adoption of Uscreens platform.

• Be a part of a collaborative and hands on onboarding experience for our most valued customers
• Guide new customers through the onboarding process, ensuring they successfully set up and launch their Uscreen platform
• Provide step-by-step assistance with account configuration and key platform and activation features
• Own effective client onboarding, implementation, training, and engagement; as well as provide meaningful strategic insights and recommendations to our clients to ensure their success on our platform
• Establish relationships with new customers, understand their challenges, and offer strategic guidance to help them meet their goals and maximize their ROI
• Ensure the timely and successful delivery of solutions aligned with company standards and according to customer needs and objectives
• Partner with cross-functional teams to help ensure a successful and timely launch on the platform
• Host educational onboarding webinars as well as 1:1 trainings
• Mitigate churn during the launch phase by proactively addressing leading indicators
• Communicate with your book of customers via phone, email and text
• Maintain and update an accurate log of activity in the CRM system

• 1+ years of Implementation, Customer Success, and/or Account Management experience, preferably in SaaS
• Strong communication and interpersonal skills with a customer-first mindset
• Ability to break down technical concepts into clear, easy-to-follow guidance
• Highly organized, detail-oriented, and able to manage multiple onboarding cases simultaneously
• Experience with SaaS platforms, video streaming, or content creation is a plus
• Comfortable working in a fast-paced, remote environment
• High sense of urgency and ability to be flexible given the situation
• Willing to work as a team and put the team first
• Growth mindset and a positive attitude

• We know your worth and will compensate you competitively.
• Our unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.
• Your growth is our growth! Well provide you with access to best-in-class training, workshops, and conferences to help you develop and succeed in your role.
• Its a marathon, not a sprint. We make sure you have a clear growth plan to help you get to the next level at Uscreen.
• 100% remote - you can work from wherever your heart desires, as long as you have access to a stable internet and a conducive workspace.
• We offer flexible parental leave to make sure you have enough time for your family.
• Your home office should be ergonomic and inspirational to help you make some magic, so well give you a generous WFH stipend to help you set one up. If WFH is not for you, were happy to pay for your coworking space.
• We host virtual social events filled with fun activities to ensure you feel part of the Uscreen team.

• Fill out the short form and attach your portfolio
• We will review the applications and email candidates who qualify to set up a first-round interview