Call Centre Manager at thehivecareers.co

Job Description:

Latest job information from thehivecareers.co for the position of Call Centre Manager. If the Call Centre Manager vacancy in Miami matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at thehivecareers.co for the position of Call Centre Manager below matches your qualifications.

We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

To be a successful call center manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.

Call Center Manager Responsibilities:

• Hiring, training, coaching, and leading call center representatives as they provide support for customers.
• Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
• Assisting other management team members in identifying trends and establishing call center goals.
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Authorizing replacements or refunds.
• Taking on other tasks or projects to support employees, other managers, and call center operations.

Call Center Manager Requirements:

• High school diploma or equivalent.
• More education or experience in a related field may be preferred.
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Knowledge of management principles and familiarity with company products, services, and policies.
• Strong coaching and leadership skills, ability to motivate employees.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Polite, professional phone voice.

Job Info:

• Company: thehivecareers.co
• Position: Call Centre Manager
• Work Location: Miami
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Call Centre Manager at the office Miami above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

  Beverage Manager - Wine Focus at Pastis Miami

Posted: 4 hours ago

Desc: Affiliated with STARR Restaurants, Pastis Miami is an expansive 8,000-square-foot restaurant, inclusive of a stunning outdoor space with an enclosed pergola, adorned by black locust, welcomes guests t...

Company: Pastis Miami | Location: Miami

---

  Sushi Chef at Nami Nori - Miami

Posted: 16 hours ago

Desc: Nami Nori/Matsuyoi is looking for highly personable and energetic candidates with a passion for Japanese food. No previous Japanese culinary experience required. We will train the ideal candidates who...

Company: Nami Nori - Miami | Location: Miami

---

  Chef de Cuisine at EMISSARY

Posted: 1 day ago

Desc: What's the job?  You'll lead the team at Emissary - and All Day Cafe and Wine Bar - that has made Infaturation's and New Time's "Best Restuarant's in Coconut Grove" "Best Breakfasts in Miami" "Miami's...

Company: EMISSARY | Location: Miami

---

  Line Cook at Sunny's

Posted: 1 day ago

Desc: Sunny’s Steakhouse is looking for a line cook. Sunny’s is the latest restaurant and bar from the team behind Miami’s award-winning Jaguar Sun, Sunny’s Someday Steakhouse residency at Lot 6, and ViceVe...

Company: Sunny's | Location: Miami

---

  Server at Boia De

Posted: 2 days ago

Desc: Boia De, the one Michelin-starred restaurant in Little Haiti, Miami led by Executive Chefs Luciana Giangrandi and Alex Meyer, is seeking a Server to join our front-of-house team.At Boia De, service is...

Company: Boia De | Location: Miami

---