Customer Service Associate at Altura Stone and Tile

Job Description:

Latest job information from Altura Stone and Tile for the position of Customer Service Associate. If the Customer Service Associate vacancy in Fairfield matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Altura Stone and Tile for the position of Customer Service Associate below matches your qualifications.

Location Altura Stone and Tile, New Jersey

Report to Customer Service Supervisor

The New Jersey branch Customer Service Associate is responsible for engaging with customers on behalf of Altura Stone and Tile. The duties include but are not limited to answering phone calls or emails from customers to answer questions, participating in sales operations, and making sure orders are processed and the delivery schedule is met timely.

Responsibilities:

· Provide customers with on-hand stock status, images, freight costs, future stock ETA, and perform order-related Q&As.

· Interact with customers and handle customer queries and complaints promptly.

· Process sales order date entry in SPS, verify stock level and pricing, and identify AR status before releasing the order for shipping.

· Support Sales Reps as needed with tagging materials, preparing samples for orders, taking pictures of products, and sending info via email or text to sales reps or customers.

· Collaborate with other locations on the stock check, delivery arrangements, tracking numbers, and customer service-related tasks.

· Verify open sales orders weekly, engage sales rep and customer to release orders for shipping.

· Assist the accounting department with past-due collections.

· Conduct daily filing as assigned.

· Stay current on the latest product knowledge.

· Perform other duties as assigned by the Branch Manager and Senior management.

Skills and Qualifications:

· 2+ years of experience in a wholesale business operation

· Experience in the Stone Distribution business is a plus

· Highly organized multi-tasker with an eye for detail

· Knowledge of company products and client business

· Ability to multi-task and manage multiple projects at once while effectively managing through stressful situations

· Four-year college degree is preferred but not required

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

Fairfield, NJ Required)

Work Location: In person

Job Info:

• Company: Altura Stone and Tile
• Position: Customer Service Associate
• Work Location: Fairfield
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Associate at the office Fairfield above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.