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Customer Service Engineer at China Telecom Americas

Position Customer Service Engineer
Posted 14 Jun 2026
Expired 14 Jul 2026
Company China Telecom Americas
Location Los Angeles | US
Job Type Full Time

Job Description:

Latest job information from China Telecom Americas for the position of Customer Service Engineer. If the Customer Service Engineer vacancy in Los Angeles matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at China Telecom Americas for the position of Customer Service Engineer below matches your qualifications.

Job Description

Job Description

Position Title: IDC Customer Service Engineer

Location: Los Angeles

Description Summary:

Customer Service Engineer provides support for conducting maintenance operations to ensure the upholding of the company’s engineering policies and in support of the projects of customer local data center colocation build out along with custom-built IT network solutions. This role will provide 24/7 on-call service for the customer’s colocation deployment and connectivity and provide best in class troubleshooting.

Major Tasks & Responsibilities:

  • Analyze, monitor and maintain all underlying providers’ facility includes but not limited at HVAC, AC UPS, DC power plant and fire pre-action system.
  • Response for collaboration with data center provider to provide a colocation and associated network design to the customer.
  • Response for colocation implementation project management; including network connectivity.
  • Take lead for collaboration with customers for new deployment update and daily operation assistance.
  • Response to customer claim and Open ticket to related carriers or providers and track ticket status.
  • Analyze and process customer trouble ticket, carrier trouble ticket, and escalate ticket according to escalation procedure.
  • Service testing and delivery.

Essential Skills, Qualifications and Education Needed:

  • Master’s degree in computer science/engineering, information technology/systems, telecommunications, electrical engineering, or equivalents.
  • Solid knowledge of computer and telecommunication network.
  • Requires excellent communications skills both oral and written.
  • Strong organization skills and the ability to manage multiple priorities simultaneously with a strong understanding of interface technology.
  • Experience of transport and IP network is preferred.

Physical Requirements:

  • Must be able to lift and carry or otherwise move 50 pounds occasionally
  • Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.
  • Must be able to respond quickly to equipment sounds and alarms.
  • Must be able to safely climb ladders while carrying up to 40 pounds.
  • Must be able to work in cold environments and on concrete floors.
  • Must be able to position oneself to work in confined spaces.

Job Info:

  • Company: China Telecom Americas
  • Position: Customer Service Engineer
  • Work Location: Los Angeles
  • Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Engineer at the office Los Angeles above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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