Reservationist at Crew

Position Reservationist
Posted 17 Mar 2026
Expired 16 Apr 2026
Company Crew
Location New York | US
Job Type Full Time

Job Description:

Latest job information from Crew for the position of Reservationist. If the Reservationist vacancy in New York matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Crew for the position of Reservationist below matches your qualifications.

Crew is seeking a Reservationist to join a growing, experience-focused team; calling all people passionate about making people happy!

DETAILS

Job Overview

Position Summary

The Reservationist will set the tone for the entire guest experience through initial contact and relationship development, and assist with  guest relations requests, needs, and concerns. The Reservationist will work closely with the Guest Services team, Event Sales team, and venue management to ensure the restaurant maximizes each guest experience from beginning to end, and ensure all guests are satisfied with their experience.

The perfect candidate is an effective and gracious communicator, reliable, willing to learn, and eager to provide excellent hospitality. The Reservationist must maintain a high level of integrity and be thoughtful, detail oriented, and willing to go the extra mile to comprehensively assist guests. 

Key Responsibilities: Direct communication to mediate guest concerns and  make reservations over the phone, in person, and virtually. The Reservationist is responsible for optimizing communication and maximizing business performance through effective reservation management. The Reservationist also plays an integral role with the Event Sales lifecycle, offering administrative support to event bookings.

Essential Duties & Responsibilities

  • Communicate with venue management daily
  • Interact with guests with positivity and composure in all circumstances
  • Maintain knowledge of restaurant concepts, location, transportation, management team, etc.
  • Monitor and respond to all communications; provide friendly, knowledgeable assistance to phone call and email inquiries
  • Navigate unsatisfied guest concerns while escalating serious issues to upper management
  • Perform administrative tasks including but not limited to billing, digital organization, and scheduling
  • Provide administrative support to the Event Sales team with organization of BEOs and the execution of other administrative tasks
  • Uphold established culture and values of Company

Minimum Qualifications

  • Ability to multi-task
  • Ability to perform essential job functions when working in a high business volume, fast-paced environment
  • Excellent verbal communication skills
  • Excellent written communication skills
  • Experience with restaurant event planning a plus
  • Organizational skills
  • Familiarity with restaurant event booking and coordination a plus
  • Proficiency with computer-based technologies (familiarity with Google Suite, Toast POS, and Sevenrooms a plus)

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during entire the shift. Employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. Employee must frequently wash their hands and lift or move up to 35 pounds.


ENVIRONMENT

Company Culture

We were raised in the hospitality industry and have come to believe that the highest calling is treating people well, making them feel at home, and communing over good food and drinks. It brings us all together. 

We believe everyone should work in an environment where they are well compensated, culturally enriched, and treated with respect. Across the spectrum of our workforce, our employees take home industry leading income.


POLICY

Equal Opportunity Employer

Crew (including affiliates) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law.

We use E-Verify to confirm the identity and employment eligibility of all new hires.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.


BENEFITS

  • Paid Safe and Sick Leave
  • Commuter Benefits
  • Employee Discount

More detail about Crew part of Crew, please visit

Job Info:

  • Company: Crew
  • Position: Reservationist
  • Work Location: New York
  • Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Reservationist at the office New York above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

THIS JOB POSTING HAS EXPIRED (Over 30 days ago).
Please search for the latest job opportunities on our Homepage.

Similar Job Vacancies

  Sommelier at RAON NYC
Posted: 1 hour ago

Desc: RAON, a modern Korean fine dining restaurant located in Midtown East, is seeking a Full-Time Captain / Sommelier to join our team.We offer an intimate, high-touch dining experience focused on hospital...

Company: RAON NYC | Location: New York

  Kitchen Porter at Masa NY
Posted: 1 hour ago

Desc: Job OverviewMasa NY is seeking a dedicated and hardworking Kitchen Porter to join our dynamic team in a fast-paced kitchen environment. The ideal candidate will play a crucial role in maintaining clea...

Company: Masa NY | Location: New York

  Pastry Cook at Casa Tua
Posted: 1 hour ago

Desc: About Us: At Casa Tua, we believe that dining is an experience — a blend of exceptional cuisine, artful surroundings, and heartfelt hospitality. Our philosophy is rooted in creating a welcoming space...

Company: Casa Tua | Location: New York