Support Ticket Technician at US Cloud

Job Description:

Latest job information from US Cloud for the position of Support Ticket Technician. If the Support Ticket Technician vacancy in United States matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at US Cloud for the position of Support Ticket Technician below matches your qualifications.

As a Microsoft Ticket Technician, your focus will be to represent Parex in communications via phone, email, and web to assist clients and partners in deploying, operating, and troubleshooting Microsoft technologies such as Windows server and desktop, Office 365, Azure, SharePoint, Exchange, SQL, Skype, System Center and Dynamics. You will have the opportunity to foster positive client relationships while effectively managing challenging situations and driving client success. ​ 

Escalation Management through Ticket Resolution

• Serve as an advocate and case manager for clients' tickets after escalation.
• Reduce time and cost by driving ticket resolution.
• Contribute and participate in meetings to articulate, explain, and share technical details with all assigned resources, both client and internal.

Client Satisfaction and Relationship Building

• Obtain high client and partner ticket satisfaction.
• Articulate business value and grow client/partner relationships.
• Cultivate relationships, credibility, and loyalty with clients and partners intentionally by sharing relevant business expertise.
• Drive client success and adoption of Microsoft technologies.

Service Improvement and Knowledge Sharing

• Provide high-quality data on issue resolution to help drive service improvement and internal knowledge base development.
• Modify existing or create new intellectual property.
• Contribute to client change management and initiative adoption.

Collaboration and Cross-Functional Feedback

• Gather and document client impressions of products and services and provide this feedback to internal resources.
• Provide and drive actionable feedback across groups about the client/partner experience and competitor threats.
• Seek opportunities to drive business results through collaboration with the team.

Proactive Problem Solving and Resource Alignment

• Allocate and align resources to optimize the client experience.
• Develop and communicate realistic performance goals and standards.
• Build plans that consider potential obstacles and immediate and long-term consequences.
• Provide effective service delivery by analyzing trends and common themes across clients.

Qualifications

• 2+ years of experience in Microsoft technologies.
• 1+ years of experience in Windows Server.
• Exposure to Active Directory/Azure AD and DNS.
• Experience in technical writing.
• Proven ability to work virtually.
• Analytical and problem-solving mindset.
• Passionate about technology and “how things work”
• Goal oriented and focused on personal growth
• Comfortable communicating with audiences varying in size.

Preferred Qualifications

• Relevant fundamental level certifications in Microsoft technologies.

Education and Training

• College level coursework in Computer Science, Management Information Systems, Business, or related field or equivalent work experience.

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, dietary preferences, gender, sexual orientation, age, fashion sense, marital status, veteran status, disability status, or political leanings.  Come as you are. 

Job Info:

• Company: US Cloud
• Position: Support Ticket Technician
• Work Location: United States
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Support Ticket Technician at the office United States above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.