Job Description:
Latest job information from Da Toscano for the position of Service Manager. If the Service Manager vacancy in New York matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Da Toscano for the position of Service Manager below matches your qualifications.
A Service Manager responsible for “putting out” coordinates communication between the kitchen and front-of-house staff to ensure food is delivered accurately, quickly, and to quality standards while maintaining smooth restaurant operations and guest satisfaction.
Core Responsibilities1. Food Expediting (“Putting Out”)
The manager controls the pass/expo line and ensures every plate leaving the kitchen is correct.
Duties include:
- Checking plate presentation and quality
- Confirming ticket accuracy
- Organizing order timing
- Coordinating courses and table pacing
- Calling runners and servers for pickups
- Ensuring modifications/allergies are correct
- Preventing cold food or long ticket times
- Managing remake situations immediately
The service manager acts as the final quality checkpoint before food reaches guests.
2. Front-of-House Leadership
The manager supervises servers, bussers, runners, bartenders, and hosts during service.
Responsibilities:
- Assigning stations and side work
- Monitoring staff performance
- Supporting overwhelmed sections
- Maintaining service standards
- Coaching staff in real time
- Handling shift communication
- Ensuring professionalism and hospitality
They keep the dining room organized and efficient during busy periods.
3. Guest Experience Management
A major responsibility is ensuring guests receive excellent service.
Tasks include:
- Greeting VIPs or problem tables
- Resolving complaints professionally
- Managing wait times and expectations
- Recovering service failures
- Checking table satisfaction
- Handling comped items or discounts when necessary
The manager must remain calm, visible, and approachable throughout service.
4. Communication Between Kitchen & Floor
The service manager is the bridge between BOH (back of house) and FOH (front of house).
Responsibilities:
- Relaying 86’d items
- Communicating delays to servers
- Managing ticket flow during rushes
- Adjusting pacing when kitchen is backed up
- Coordinating large parties and special requests
- Maintaining teamwork between cooks and servers
Strong communication is critical to avoid mistakes and tension.
5. Operational Oversight
The role often includes general shift management.
Tasks may include:
- Opening/closing duties
- Labor management
- Cash handling
- POS oversight
- Inventory spot checks
- Sanitation compliance
- Safety enforcement
- Shift reports and logs
In many restaurants, the service manager is effectively the “floor general.”
Skills RequiredLeadership
- Ability to direct staff confidently
- Decision-making under pressure
- Conflict resolution
Organization
- Managing multiple tickets simultaneously
- Prioritization during rush periods
- Attention to detail
Communication
- Clear verbal communication
- Kitchen-to-floor coordination
- Guest interaction skills
Hospitality
- Professional appearance
- Positive attitude
- Guest-first mindset
Multitasking
- Handling service flow, staff, and guests simultaneously
- Remaining calm during peak hours
Typical Daily WorkflowBefore Service
- Staff lineup/pre-shift meeting
- Review reservations and large parties
- Check staffing and station setup
- Coordinate with chef/kitchen manager
- Ensure expo line is prepared
During Service
- Run expo/pass
- Manage ticket timing
- Assist floor staff
- Resolve guest issues
- Monitor service standards
- Communicate constantly with kitchen
After Service
- Closing reports
- Staff checkout
- Cleanliness inspections
- Labor and sales review
- Debrief with kitchen and ownership
Performance Metrics
A strong service manager is evaluated by:
- Ticket times
- Guest satisfaction
- Food accuracy
- Online reviews
- Labor efficiency
- Staff performance
- Table turn times
- Service consistency
Common Challenges
- Rush-hour pressure
- Miscommunication between kitchen and servers
- Staffing shortages
- Guest complaints
- Delayed tickets
- Maintaining morale during busy shifts
The role requires composure, urgency, and leadership under stress.
More detail about Da Toscano part of Restaurants by Chef Michael Toscano, please visit
Job Info:
- Company: Da Toscano
- Position: Service Manager
- Work Location: New York
- Country: US
How to Submit an Application:
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